AppBuilder Failed to Bootstrap

7 posts, 0 answers
  1. Purna
    Purna avatar
    17 posts
    Member since:
    May 2012

    Posted 06 Nov 2014 Link to this post

    I keep getting this alert on my browser which says "AppBuilder Failed to Bootstrap". It's been this way for an hour or so, and it's very disappointing. Do you still have OS X client for AppBuilder in your roadmap? 
  2. Abdul Hannan
    Abdul Hannan avatar
    5 posts
    Member since:
    Jun 2013

    Posted 06 Nov 2014 Link to this post

    Experiencing the same problem from last two days . I am using chrome on Windows 8.1
  3. Zdravko
    Admin
    Zdravko avatar
    657 posts

    Posted 11 Nov 2014 Link to this post

    Hi,

    I see that both of you use Chrome browser, but while I was using it to reproduce your issue I didn't find anything unexpected. I tried on Mac and Windows and couldn't replicate the error message you report.

    I have a few question that I hope will help in our investigation process:
    • Have you tried to reproduce the issue using another browser?
    • @Purna - What is your OS?
    • What is the version of the browser you use?
    • Does the alert appear while loading the Telerik Platform or while loading a project? If it happens on a specific project load please open a private ticket and provide there some details about your project and steps to follow in order to reproduce the case.
    • Do you find any errors in the browser Console (normally open by clicking F12 on Windows)?
    • Do you find any error in our web client Output pane?

    @ Purna
    Yes, we have plans to implement OSX client but we are still researching the best approach and the values our users need most. Here is a feature request in our feedback portal where you can share thoughts and vote for it.

    Regards,
    Zdravko
    Telerik
     

    Visit the Telerik Verified Plugins Marketplace and get the custom Cordova plugin you need, already tweaked to work seamlessly with AppBuilder.

     
  4. Pu
    Pu avatar
    1 posts
    Member since:
    Aug 2013

    Posted 04 Mar 2015 in reply to Zdravko Link to this post

    Hi,
         I miss the same problem when loading a project.
         The project that is the lesson 1,build a photo album.
         my os version is win8.1.
         my browser version is Chrome/39.0.2171.99.
         Wish your Reply.
         Thanks.
  5. Zdravko
    Admin
    Zdravko avatar
    657 posts

    Posted 09 Mar 2015 Link to this post

    Hello Pu,

    Thank you for contacting us.
    I wasn't able to replicate your case and therefore I will require some more data.

    Would you check for any errors in your browser Console window (F12) and share them with us?

    As a solution attempt delete your browser cache and cookies and get into the Platform's project.
    If the issue remains record a Fiddler log as described below:

    1. Download Fiddler from here and install it.
    2. Run Fiddler and go to Tools -> Fiddler Options.
    3. On the HTTPS page, verify that Capture HTTPS Connects is enabled.
    4. Verify that Decrypt HTTPS traffic is enabled with the ...from all processes option and minimize Fiddler to tray.
    5. Open the AppBuilder In-browser Client and access the project at fault.
    6. In Fiddler, go to File -> Save -> All Sessions, save the archive to disk (a SAZ file).
    7. Send us the saz file.
    Notice that to prevent any sensitive data leak we recommend opening a private ticket where to attach the required data.

    Regards,
    Zdravko
    Telerik
     

    Visit the Telerik Verified Plugins Marketplace and get the custom Cordova plugin you need, already tweaked to work seamlessly with AppBuilder.

     
  6. Glenn
    Glenn avatar
    1 posts
    Member since:
    Aug 2015

    Posted 06 Aug 2015 Link to this post

    I have been getting this message also "AppBuilder failed to bootstrap. Please contact our support".

    Do I need to open a ticket to support? 

    Sorry I'm a complete newby with this. Advice appreciated.

    Thanks.

  7. Tina Stancheva
    Admin
    Tina Stancheva avatar
    3298 posts

    Posted 10 Aug 2015 Link to this post

    Hello Glenn,

    In order to investigate this issue, we would need to examine a capture of the HTTP requests AppBuilder performed as Zdravko has previously described in this thread. You can follow the steps he outlined to gather those and you will need to submit a support ticket to send them over to us.

    Generally speaking, this issue might be resolved if you clear the browser's cache:
    • In all browsers, log out from platform.telerik.com and telerik.com.
    • Clear the cache and your browser cookies for app.icenium.com and platform.telerik.com in all browsers. If you're using Google Chrome, please make sure to select clear cookies from beginning of time.
    • If you’re running IE please verify that third-party cookies for your Internet Explorer browser are enabled

    Regards,
    Tina Stancheva
    Telerik
     

    Visit the Telerik Verified Plugins Marketplace and get the custom Cordova plugin you need, already tweaked to work seamlessly with AppBuilder.

     
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