App Manager : iOS Client

2 posts, 0 answers
  1. Jeelig
    Jeelig avatar
    31 posts
    Member since:
    Feb 2013

    Posted 08 May 2015 Link to this post

    Hi,

    I'm a bit confused because there's a lot of communication arround "App Manager", which is quite a good idea and seem a lot confusing for users and even for developers at this time, especially for iOS. In fact for android there's no big deal. It's an APK file and that all.

    When you distribute an iOS app, the user receives a message which invites him to download the App Manager app.

    What you can easily do on Android and Windows devices (the download button is enabled).

    But for iOS, the button is disabled, and there is a message asking the user to contact the developer to enable this option.

    I tried every thing and I didn't figure out how to enable this option, and there is no such app in the app store.

    I created a support ticket, a year ago, and I had an answer like "this app would be available soon".

    If this app does not exist, I think it's better not to talk about it, I mean, showing the user a button that won't work, because users ask a lot of questions about it, and think it's on the developer's hand. 

    Otherwise, I'm really curious to know how to install the iOS App Manager App.

    What is more confusing for developers, is that in the App Manager promotion video, we can see the App...

     

    Thank you for your help

  2. Martin Yankov
    Admin
    Martin Yankov avatar
    177 posts

    Posted 11 May 2015 Link to this post

    Hi Jeelig,

    Thank you for contacting us.

    The AppManager mobile app for iOS is available, but needs to be re-signed with your iOS certificate and provisioning profiles before it is enabled for your users. Due to iOS distribution policies we cannot submit it to the iOS App Store. The steps for enabling the mobile app are described in our documentation. You can find a more detailed explanation of the Settings page AppManager Mobile App section here. If you don't have experience with iOS app signing I suggest you go through our guide for obtaining an iOS provisioning profile here.

    Let me know if you have any questions.

    Regards,
    Martin Yankov
    Telerik
     

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