An error occurred attempting to install Icenium.Graphite

2 posts, 0 answers
  1. Vinay
    Vinay avatar
    1 posts
    Member since:
    May 2015

    Posted 09 May 2015 Link to this post

    9th May, 2015.

    Platform information:  Windows 7 Pro, Intel i7, 8GB, 64-bit OS

    Steps:

    Downloaded at AppBuilder from https://platform.telerik.com/#downloads/appbuilder-mobilewebsite

    Ran the Setup.exe

    Install does NOT complete. At the end, below error is thrown

    Title of the popup Window: Icenium.Graphite Setup

    Body: An error occurred attempting to install Icenium.Graphite

    Clicking on the "Details" button, shows the below text.

    An error occurred trying to download 'http://cdn.icenium.com/live/graphite/publish/Icenium.Graphite.application'.See the setup log file located at 'C:\Users\xxxxxUserName\AppData\Local\Temp\VSDAEC3.tmp\install.log' for more information.

     

    The log file contents are

    The following properties have been set:
    Property: [AdminUser] = true {boolean}
    Property: [InstallMode] = HomeSite {string}
    Property: [NTProductType] = 1 {int}
    Property: [ProcessorArchitecture] = AMD64 {string}
    Property: [VersionNT] = 6.1.1 {version}
    Running checks for package 'Microsoft .NET Framework 4 Client Profile (x86 and x64)', phase BuildList
    Reading value 'Version' of registry key 'HKLM\Software\Microsoft\NET Framework Setup\NDP\v4\Client'
    Read string value '4.5.51209'
    Setting value '4.5.51209 {string}' for property 'DotNet40Client_TargetVersion'
    The following properties have been set for package 'Microsoft .NET Framework 4 Client Profile (x86 and x64)':
    Property: [DotNet40Client_TargetVersion] = 4.5.51209 {string}
    Running checks for command 'DotNetFX40Client\dotNetFx40_Client_x86_x64.exe'
    Result of running operator 'ValueEqualTo' on property 'InstallMode' and value 'HomeSite': true
    Result of checks for command 'DotNetFX40Client\dotNetFx40_Client_x86_x64.exe' is 'Bypass'
    Running checks for command 'DotNetFX40Client\dotNetFx40_Client_setup.exe'
    Result of running operator 'ValueNotEqualTo' on property 'InstallMode' and value 'HomeSite': false
    Result of running operator 'VersionGreaterThanOrEqualTo' on property 'DotNet40Client_TargetVersion' and value '4.0.30129': true
    Result of checks for command 'DotNetFX40Client\dotNetFx40_Client_setup.exe' is 'Bypass'
    'Microsoft .NET Framework 4 Client Profile (x86 and x64)' RunCheck result: No Install Needed
    Launching Application.
    URLDownloadToCacheFile failed with HRESULT '-2146697208'
    Error: An error occurred trying to download 'http://cdn.icenium.com/live/graphite/publish/Icenium.Graphite.application'.

     

     

    Any help would be appreciated.

     

    Vinay

  2. Tina Stancheva
    Admin
    Tina Stancheva avatar
    3298 posts

    Posted 14 May 2015 Link to this post

    Hello Vinay,

    I am sorry to see you are having troules installing the Windows client of AppBuilder. The installation logs suggest that you are having issues downloading the installation resources from our CDN: http://cdn.icenium.com/live/graphite/publish/Icenium.Graphite.application'. As I am not sure whether there are any network connectivity restrictions on your machine, it would help if you can send us a capture of the network requests performed during the installation.

    In order to gather those, you can use Fiddler:
    1. Download Fiddler from here and install it.
    2. Run Fiddler and go to Tools -> Fiddler Options.
    3. On the HTTPS page, verify that Capture HTTPS Connects is enabled.
    4. Verify that Decrypt HTTPS traffic is enabled with the ...from all processes option and minimize Fiddler to tray.
    5. Run the AppBuilder installation and let it complete
    6. Open Fiddler again, go to File -> Save -> All Sessions, save the archive to disk (a SAZ file).
    7. Finally, send us the saz file

    Until we get to the bottom of this issue, you should be able to work within our In-Browser client.

    Regards,
    Tina Stancheva
    Telerik
     

    Visit the Telerik Verified Plugins Marketplace and get the custom Cordova plugin you need, already tweaked to work seamlessly with AppBuilder.

     
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