72+ hours and no reply to presales queries

3 posts, 0 answers
  1. Abhay
    Abhay avatar
    1 posts
    Member since:
    Mar 2016

    Posted 19 Mar Link to this post



    I heard Telerik is active and prompt in replying to queries but my 1st experience is not so encouraging. I sent 2 presales queries to them - both through their website. More than 72 hours have passed but I have not received any reply yet. Not sure how to interpret this.




  2. Thomas
    Thomas avatar
    1 posts
    Member since:
    Dec 2014

    Posted 19 Mar in reply to Abhay Link to this post

    Hi Abhay,

    I apologize for the poor customer experience you are having. Please send me an email with the details of your inquiry to tberger@progress.com and I will make sure you receive a prompt response.


  3. Mark
    Mark avatar
    11 posts

    Posted 23 Mar Link to this post


    Also send your request to sales@telerik.com and I will have someone on my team assist you on your request. 

    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Feedback Portal and vote to affect the priority of the items
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