Thank you for your post.
It seems like there is some misunderstanding here. The referenced support communication ends will a response from my colleague Sofia Lazarova on September 30th. I'm not sure I understand the email part. Have you received an email from someone else asking you for a project, or you are referring to a notification email about a ticket response? In case of the latter, please continue the communication in the support thread. Otherwise let us know the contact where you sent an email so we can see what's happening.
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