Home / Community & Support / Developer Productivity Tools Forums / OpenAccess ORM > General Discussions > Installation Error with Telerik Installer

• Jason Linden

  Posted on Jan 17, 2012 (permalink)

  Hey guys,
  
  When running the installer, I get the following error:
  
   ---------------------------
  Error
  ---------------------------
  System.ComponentModel.Win32Exception: Access is denied
     at System.Diagnostics.Process.StartWithShellExecuteEx(ProcessStartInfo startInfo)
     at System.Diagnostics.Process.Start()
     at Bootstrapper.Bootstrapper.RunFile()
     at Bootstrapper.MainForm.RunApplication()
  
  

  This occurs at the Extracting: Telerik.OperationFramework.dll step.
  
  I have admin rights... could this be my AV blocking it?

  Reply

• Jason Linden

  Posted on Jan 17, 2012 (permalink)

  Just answered my own question. It was my McAfee. After disabling the AV features, it installed successfully :) 

  Reply

• Sam

  Posted on Jan 18, 2012 (permalink)

  I am getting the exact same "Access is denied" issue on my computer. I also have McAfee. However, my McAfee settings are controlled by admin, and I am not able to disable or modify any of my McAfee settings.
  
  Are there any other ways around this problem?

  Reply

• Jason Linden

  Posted on Jan 18, 2012 (permalink)

  My settings are controlled by admin also, but the McAfee suite still let me disable those items. Can you try that or does it not even let you open the suite?

  Reply

• Sam

  Posted on Jan 18, 2012 (permalink)

  I can open the McAfee suite, but all of the buttons are greyed out, including the ones that say "Disable". So, it doesn't look like a way for me to disable McAfee myself without going to admin (and I don't see them allowing me to disable it). I can't imagine that everyone who installs this software has to disable or turn off their antivirus.

  Reply

• Jan Blessenohl Jan Blessenohl

  Posted on Jan 19, 2012 (permalink)

  Hello guys,
  can you produce an installer log file for us? Please open a command shell in admin mode and execute:
  
  msiexec /l* c:\log.txt /i Telerik-OpenAccess-ORM.msi
  
  The resulting log file should contain more information.
  
  Kind regards,
  Jan Blessenohl
  the Telerik team

  SP1 for Q3’11 of Telerik OpenAccess ORM is available for download. 

  Reply

• Sam

  Posted on Jan 19, 2012 (permalink)

  Although I'm getting the same exact error, it is occurring while trying to install the ASP.NET AJAX controls, not OpenAccess.

  Reply

• Jan Blessenohl Jan Blessenohl

  Posted on Jan 19, 2012 (permalink)

  Hi,
  I just tested it with the latest McAffee version and the OpenAccess installer worked fine. I am using:
  
  1/19/2012 6:01:45 PM  Engine version                          = 5400.1158
  1/19/2012 6:01:45 PM  AntiVirus   DAT version                 = 6593.0
  
  You can see that by opening the statistics from the tray and clicking Properties->Reports->View Log
  
  Thanks for your help,
  Jan Blessenohl
  the Telerik team

  SP1 for Q3’11 of Telerik OpenAccess ORM is available for download. 

  Reply

• Jason Linden

  Posted on Jan 19, 2012 (permalink)

  I tried this install on another machine and got the same error as before.But I think I found the offending component of McAfee. Before I just disabled everything. This time I only disabled IPS. Disabling IPS allows the installer to work. With it enabled I got the same error. Some more information on my system and what I tried:
  
  When I tried to use the command line to create the log I got:
  
  "This installation package could not be opened.  Contact the application vendor to verify that this is a valid Windows Installer package."

  Here's the info for the McAfee Host Instrusion and the McAfee AV:
  
  McAfee Host Instrusion
  License Type:  Licensed

  Created On:  Wednesday, January 13, 2010
  Product Version:  7.0.0
  Build Number:  1102
  Security Content Version: 4069

  System Information 
  Computer Name: A4810965
    
  McAfee Agent 
  Version number: 4.5.0.1810
  Managed 
  Last security update check: 1/19/2012 8:46:28 AM
  Last agent-to-server communication: 1/19/2012 7:36:44 AM
  Agent to Server Communication Interval (every): 3 hours
  Policy Enforcement Interval (every): 3 hours
  Agent ID: {7A1E68C6-7623-4ADE-B04A-A9BB3ABC5A85}
  ePO Server/Agent Handler 
  DNS Name: nt-epo-blv-02.nw.nos.boeing.com
  IP Address: 130.247.14.108
  Port Number: 443 
     
  Host Intrusion Prevention 7.0.0 
  Version number: 7.0.0.1102
  Language: English (United States) 
     
  Safeboot Device Encryption 
  Version number: 5.2.3
  Language: English (United States) 
    
  McAfee AntiSpyware Enterprise Module 
  Version number: 8.7.0.129
  Language: Multiple 
    
  VirusScan Enterprise + AntiSpyware Enterprise 
  Version number: 8.7i (8.7.0.570)
  Build date: 1/7/2010 
       
  Scan engine version (32-bit): 5400.1158
    
  DAT version: 6593.0000
  DAT Created on: 2012/01/18
    
  Number of Signatures in extra.dat: 0
  Name of threats that extra.dat can detect: None 
  Buffer Overflow and Access Protection DAT version: 467
    
  Installed Patches: 3
    
  Installed Modules: 
    Anti-spyware 
    License Type: licensed

  Reply

• Sam

  Posted on Jan 19, 2012 (permalink)

  Thanks Jason. You pointed me in the right direction to find the error on my side as well. It is being blocked by McAfee Host Intrusion Prevention. When I access the McAfee activity logs, this is the error below that McAfee is giving. Again, I am installing ASP.NET AJAX controls, not OpenAccess ORM, but it could be the same issue.
  
  Application: Bootstrapper
  Attack type: Suspicious Double File Extension Execution
  

  Reply

• Jan Blessenohl Jan Blessenohl

  Posted on Jan 19, 2012 (permalink)

  Hello,
  Very weird. Did you unzip the msi into a seperate folder before starting it via command line?
  
  Greetings,
  Jan Blessenohl
  the Telerik team

  SP1 for Q3’11 of Telerik OpenAccess ORM is available for download. 

  Reply

• Jason Linden

  Posted on Jan 19, 2012 (permalink)

  I don't have an .MSI, only the Telerik_OpenAccess_ORM_Trial_Installer_Q3_2011_SP1.exe... which is probably why I got that "Not a valid .MSI". Unzipping that .exe doesn't give a .MSI either.

  Reply

• Erjan Gavalji Erjan Gavalji

  Posted on Jan 20, 2012 (permalink)

  Hi guys,

  Thanks for sharing that!
  
  Indeed, there is an issue with MCafee and the Telerik Trial Web Installer right now. It is that the Trial installer uses a bootstrap mechanism, which seems a way some viruses operate.
  
  The Telerik bootstrap is signed with a Verisign CodeSigning service certificate, which is the waranty that the file is really coming from Telerik.
  
  We contacted the MCafee team and we're waiting for their response. I'll notify you once we get a reply.
  
  In the meantime, if you aren't able to switch your antivirus off, you could use the MSI installers, available in the following page:
  
  http://www.telerik.com/offline-trial-download.aspx 
  
  I hope this helps.
  
  Kind regards,
  Erjan Gavalji
  the Telerik team

  SP1 for Q3’11 of Telerik OpenAccess ORM is available for download. 

  Reply

• Sam

  Posted on Jan 24, 2012 (permalink)

  Thanks! Using the MSI Installer with the link you provided worked!

  Reply

• Jason Linden

  Posted on Jan 24, 2012 (permalink)

  Nice! I'm comforted a little bit that my team's own internal installs aren't the only installs being blocked by McAfee. It's been a massive pain for our software deployment folks...

  Reply

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