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Telerik Trainer
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Michael
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Michael asked on 21 May 2009, 02:26 PM
Hello Guys i have a little or big problem with the Telerik Trainer. Installation and so went well the introvideo was played without problems. But then i downloaded the videos for visual studio express. I doubleclicked the file the player opened but after Video is starting nothing happened anymore. Reinstalled the app five times redownloaded the file five times no change. At work the player was fine.Running Win XP SP3 and all updates.

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Ivo
Telerik team
answered on 21 May 2009, 02:41 PM
Hello Michael,

We have tried to reproduce this but it all works OK on our side. We will continue the research but will appreciate more info from your side. Do you have problems with just one training session or all of the videos stop while loading? Do you get any errors? Can you please try downloading and playing any of the videos here? Do you see any problem with them?

Thanks in advance for the extra details.

Sincerely yours,
Ivo
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Michael
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answered on 21 May 2009, 03:07 PM
Hello Ivo,

thank you very much for your fast replay.

Tried the first four file of the express training and none of them worked for me. No errors accured. But i downloaded the first video on your link and this one worked normaly. Perhaps i have to say that i use a german os and the german version of your trainer.

If you need more informations just tell me

Greetings,
Michael

EDIT As you can see i have problems with this forum too.. Using FF 3.1 Beta 3
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Ivo
Telerik team
answered on 22 May 2009, 01:21 PM
Hi Michael,

This indeed is a strange issue and we will continue to look at it. We will also contact the folks on the MS Germany VS Express team if they know of any similar problem.

P.S. We are aware of the problem with FF 3.1 Beta 3. Bad formatting with RadEditor is caused by a bug in FF 3.1 JavaScript engine (specifically in the regular expression parsing). We have reported this to Mozilla a while back and they fixed it. The next official Firefox beta or release candidate will not have this problem.

All the best,
Ivo
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Michael
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answered on 22 May 2009, 02:27 PM
Hi Ivo,

thank you for your effort. The problem is really strange, at work i dont have any problems with your trainer and the express files! Perhaps its time to reinstall my pc.. ;)

So i will write here with the ie till the new beta is out, thank you for the hint!

Looking forward to here from you!

Greetings

Michael
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Ivo
Telerik team
answered on 22 May 2009, 02:59 PM
Hi Michael,

I have just talked with one of our partners in Germany and he has seen this problem randomly as well.
He had similar problems sporadically (video opened but nothing happened afterwords) but he was always able to open the video using the menu, i.e. File >Open.

Are you able to open the video using the menu?

Opening the files through the main menu always worked without a problem for him so this might be an acceptable workaround until we can reproduce and get the situation corrected.

Thank you for your collaboration.

Greetings,
Ivo
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Michael
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answered on 22 May 2009, 06:05 PM
Good afternoon Ivo,

i tried your walkaround, sadly it hadnt walked around for me ;) Here is a screenshot where the hole thing freezes:

http://img33.imageshack.us/img33/4752/screenshotplx.jpg

Tried to copy the video directly to C:, but this doestn fix the problem.. Perhaps a wrong driver or something else?

If you need any more infos just tell me =)

Have a great afternoon,

Michael
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Waleed
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answered on 08 Aug 2009, 11:34 AM
I already posted something alike on the readme thread. You were lucky that you got a video running. Mine is not woking neither in work nor in my home. I double checked that I have all the requirements installed, but the frozen "Starting Video" doesn't move a frame.
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Christian Ohage
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answered on 11 Aug 2009, 09:49 AM
Hi,

I have exactly the same problem like Michael.
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Ivo
Telerik team
answered on 27 Aug 2009, 12:01 PM
Hi,

We have tried these on a lot of configurations and we can not reproduce the problem.

It is most probably a codec issue. We will ask the guys at MS Germany if they can provide a raw video for you to test on WMP.

Sorry for the temporary inconvenience.

All the best,
Ivo
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Waleed
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answered on 27 Aug 2009, 03:50 PM
Thanks admin for responding,
In the meantime, can you recommend a codec to install? I already installed K-Lite Mega Code Pack
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Ivo
Telerik team
answered on 04 Sep 2009, 02:01 PM
Hello,

Could you please try to open this "raw" .wmv file and see if you get any errors?
http://www.telerik.com/download/MSTT/sample_video.zip

Regards,
Ivo
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Christian Ohage
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answered on 04 Sep 2009, 02:11 PM
It works with VLC and after downloading a codec also with WMP.
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Christian Ohage
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answered on 04 Sep 2009, 02:29 PM
Heureka!

The codec was the solution. Now it works.
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Ivo
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Michael
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