Wrong version of Silverlight

21 posts, 0 answers
  1. Stuart Hemming
    Stuart Hemming avatar
    1622 posts
    Member since:
    Jul 2004

    Posted 02 Jul 2012 Link to this post

    We have an app that uses RadAsyncUpload.

    If Silverlight isn't installed at all, the the control fails over to the next control type (flash?) before going back to the old school way of doing things.

    This is all fine.

    If, on the other hand, the user does have Silverlight installed, but it is some version other than Silverlight 5 then the control complains that the wrong version is installed and does nothing.

    Now, in the ideal world the user would just update their version of Silverlight and all would be well with the world. Sadly, the users in question are run by IT departments that are only just coming to terms with the fact that there are browsers other than IE6, so upgrading anything is simply a non-starter.

    Is there something we can do that will:
    1. use the installed version of Silverlight, where that version is correct (Silverlight 5 only, I assume)
    2. failover to the next available Async upload method where Silverlight is not installed or it is installed but is the wrong version.

    I know that I can force the system to believe that Silverlight isn't installed, but I don't want to penalize those users whose IT departments are enlightened enough to have the most recent version installed.

    --
    Stuart

  2. Stuart Hemming
    Stuart Hemming avatar
    1622 posts
    Member since:
    Jul 2004

    Posted 03 Jul 2012 Link to this post

    Typically, this has, it appears, been a problem for a while even though I was only told about it yesterday!

    I already have a queue of people right up the food chain chasing me about this, so if anyone has any suggestions, I'd love to hear 'em.

    --
    Stuart
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  4. Stuart Hemming
    Stuart Hemming avatar
    1622 posts
    Member since:
    Jul 2004

    Posted 03 Jul 2012 Link to this post

    OK, here's the deal.

    If you have a version of Silverligh older that 4.0.50826.0 installed then RadAsyncUpload will only offer you the uption to update your version of Silverlight. If you decine then you're stuck.

    The following code hides Silverlight from RadAsyncUpload if the installed version is too old.
    Telerik.Web.UI.RadAsyncUpload.Modules.Silverlight.isAvailable = function ()
    {
        // This code is based on (read: ripped off in a major way) the code from http://www.silverlightversion.com
        //try firefox/non-IE version.
        var nav = navigator.plugins["Silverlight Plug-In"];
        var installedVersion;
        if (nav)
        {
            for (var i = 0; i < 4; i++)
            {
                installedVersion = nav.description;
            }
        }
        else
        {
            //try the IE one now.
            try
            {
                var control = new ActiveXObject('AgControl.AgControl');
                //the following would be faster with a binary search, but this is "fast enough" for now. 
                var vers = Array(1, 0, 0, 0);
                loopMatch(control, vers, 0, 1);
                loopMatch(control, vers, 1, 1);
                loopMatch(control, vers, 2, 10000);
                loopMatch(control, vers, 2, 1000);
                loopMatch(control, vers, 2, 100);
                loopMatch(control, vers, 2, 10);
                loopMatch(control, vers, 2, 1);
                loopMatch(control, vers, 3, 1);
                installedVersion = vers[0] + "." + vers[1] + "." + vers[2] + "." + vers[3]
            }
            catch (e)
            {
                return false;
            }
        }
        if (installedVersion == null)
        {
            return false;
        }
        return installedVersion >= "4.0.50826";
    }
    function loopMatch(control, vers, idx, inc)
    {
        while (IsSupported(control, vers))
        {
            vers[idx] += inc;
        }
        vers[idx] -= inc;
    }
    function IsSupported(control, ver)
    {
        return control.isVersionSupported(ver[0] + "." + ver[1] + "." + ver[2] + "." + ver[3]);
    }

    --
    Stuart

  5. Stuart Hemming
    Stuart Hemming avatar
    1622 posts
    Member since:
    Jul 2004

    Posted 04 Jul 2012 Link to this post

    It occurred to me that we don't actually care what version you have installed, just whether or not it is greated that or equal to tyhe minimum supported version. So, I've modified my fix to this ...
    <script type="text/javascript">
    Telerik.Web.UI.RadAsyncUpload.Modules.Silverlight.isAvailable = function ()
    {
        //try firefox/non-IE version.
        var nav = navigator.plugins["Silverlight Plug-In"];
        if (nav)
        {
            return nav.description >= "4.0.50826";
        }
        else
        {
            try
            {
                var control = new ActiveXObject('AgControl.AgControl');
                return control.isVersionSupported("4.0.50826");
            }
            catch (e)
            {
                return false;
            }
        }
    }
    </script>

    --
    Stuart

  6. Plamen
    Admin
    Plamen avatar
    2731 posts

    Posted 05 Jul 2012 Link to this post

    Hello Stuart,

     
    Thank you for you concern with RadControls and sharing your solution with the community.

    I have created a Feature Request in our PITS for implementing this issue so you can vote for it and follow its progress here.

    Kind regards,
    Plamen Zdravkov
    the Telerik team
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now.
  7. Martin Roussel
    Martin Roussel avatar
    246 posts
    Member since:
    Jan 2010

    Posted 10 Dec 2012 Link to this post

    Hi,

    Im having similar issues with a machine at work with Windows7 and IE9 (9.0.8112.16421) and Silverlight 4 (4.0.50401.0). The AsynUpload ask for a Silverlight update and I tried choosing "No" to see if it will switch over to Flash or IFrame. Unfortunately, it seems stuck there (nothing opens when clicking the "Select" button). Often, it even make the browser totally crash. I dont see any browser error listed neither. It does that for almost all examples on the demo site (ex: http://demos.telerik.com/aspnet-ajax/asyncupload/examples/overview/defaultcs.aspx).

    Do we need to make the switching logic ourselves or it is supposed to be switching by itself internally? By reading the reply comment here from Stuart Hemming and the documentation, it seems it is supposed to be internally. If it's not, any code example for picking the Silverlight/Flash/IFrame option?

    TIA
  8. Plamen
    Admin
    Plamen avatar
    2731 posts

    Posted 11 Dec 2012 Link to this post

    Hello TIA,

     
    By default RadAsyncUpload is not switching to other upload module when the described message is observed. It is currently logged as a feature request but is not added yet- I have increased its priority. In your case one possible solution would be to turn off the Silverlight as in the code below:

    <script type="text/javascript">
        Telerik.Web.UI.RadAsyncUpload.Modules.Silverlight.isAvailable = function () { return false; }
    </script>
    Hope this will explain the issue.

    Kind regards,
    Plamen
    the Telerik team
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now.
  9. Martin Roussel
    Martin Roussel avatar
    246 posts
    Member since:
    Jan 2010

    Posted 11 Dec 2012 Link to this post

    Thanks Plamen,

    I cant really use that workaround because most of the users will be able to update (or already be alright with their Silverlight version) and I dont want to penalize them (like the original poster mentioned).

    Also, are feature requests different from public issues (whom are of type "Feature request" like the first link Ive provided)? If yes, can we, the public, track them like in the PITS? Please post the link if we can.

    I dont understand why the issue has been cancelled because apparently the feature we ask is apparently already existing but you're saying otherwise:

    "At the moment, if you have an older version of Silverlight, the system asks you if you want to update it or not. If you answer NO then it should simply disable Silverlight and fail over to another upload method." -Stuart Hemming (Jul 5, 2012)

    Or maybe I dont understand correctly that comment. Can you please clarify?

    TIA

  10. Plamen
    Admin
    Plamen avatar
    2731 posts

    Posted 14 Dec 2012 Link to this post

    Hello TIA,

     
    it seems that the issue is canceled by mistake in the public page that you linked. It is still a feature request and you can vote for it. At the moment we can not commit on any ETA for its implementation but I have raised its priority level. Please excuse us for this misunderstanding and inconvenience.

    Regards,
    Plamen
    the Telerik team
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now.
  11. Martin Roussel
    Martin Roussel avatar
    246 posts
    Member since:
    Jan 2010

    Posted 14 Dec 2012 Link to this post

    thanks Plamen,

    It seems I managed to vote for the issue but the site still shows "canceled" in its Status. Also, the vote count didnt increased after I voted. Can you please look at this?

    Thank you


    Martin
  12. Plamen
    Admin
    Plamen avatar
    2731 posts

    Posted 19 Dec 2012 Link to this post

    Hello Martin,

     
    Thank you for pointing this unusual behavior to us. 

    It seems that there is something wrong with this PITS item. We are currently in a process of renewing our tracking system and that is why I decided to create a new tracking item in our new system where you can vote and follow the issue. We will have in mind the previous votes for it as well.

    Hope this will be helpful.

    All the best,
    Plamen
    the Telerik team
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now.
  13. Martin Roussel
    Martin Roussel avatar
    246 posts
    Member since:
    Jan 2010

    Posted 19 Dec 2012 Link to this post

    Thanks Plamen,

    Ive added a comment in the new system to minimize confusion. Is it possible to convert the 7 old votes into "likes" votes?

    Martin
  14. Plamen
    Admin
    Plamen avatar
    2731 posts

    Posted 19 Dec 2012 Link to this post

    Hello,

    Thank you for your concern with RadControls.

    As I mentioned in my previous reply we will have in mind the previous votes for this issue as well.

    Kind regards,
    Plamen
    the Telerik team
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now.
  15. John S.
    John S. avatar
    90 posts
    Member since:
    Aug 2004

    Posted 22 Feb 2013 Link to this post

    Hello,

    I looked at the new 2013 Q1 version and don't see this issue addressed.

    Any news on it?

    This is very confusing to users. I know I can turn it off but that seems like an extreme way to go (removing functionaily for all because of a couple users). And that couple users is enough to cause people to tell me to get it fixed.

    Thanks,
    John S.
  16. Plamen
    Admin
    Plamen avatar
    2731 posts

    Posted 27 Feb 2013 Link to this post

    Hi John,

     
    Ye indeed unfortunately we were not able to add this issue for the release but we will make our best to include it in the near future. We are already working on it. Please excuse us for this inconvenience once again.

    Regards,
    Plamen
    the Telerik team
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now.
  17. Martin Roussel
    Martin Roussel avatar
    246 posts
    Member since:
    Jan 2010

    Posted 22 Aug 2013 Link to this post

    Can someone explain why it has been rejected? Any workaround that came out? We really need to solve this!

    http://feedback.telerik.com/Project/108/Feedback/Details/27537-add-the-ability-to-use-radasyncupload-if-you-answer-no-when-it-asks-you-to-update


    TIA

    Martin
  18. John S.
    John S. avatar
    90 posts
    Member since:
    Aug 2004

    Posted 22 Aug 2013 Link to this post

    I hope this isn't true. Based on the previous reply to me I was expecting it very soon (in fact I haven't checked in the latest release)

    John S.
  19. Martin Roussel
    Martin Roussel avatar
    246 posts
    Member since:
    Jan 2010

    Posted 22 Aug 2013 Link to this post

    I was expecting it too, based on Plamen's latest replies.

    Plamen can you explain?

    TIA
  20. Peter Filipov
    Admin
    Peter Filipov avatar
    1028 posts

    Posted 27 Aug 2013 Link to this post

    Hello guys,

    The item's status was changed by mistake, now it is in approved state. The proposed functionality is logged into out internal system for further implementation.

    Regards,
    Peter Filipov
    Telerik
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to the blog feed now.
  21. Jason
    Jason avatar
    6 posts
    Member since:
    Dec 2010

    Posted 11 Feb 2014 Link to this post

    Any updates on this?  We are facing the same issue and would like to know if it is being planned to be released in a future release.  Internal users are unable to upgrade their version of Silverlight due to IT rules and are running in to this error.
  22. Peter Filipov
    Admin
    Peter Filipov avatar
    1028 posts

    Posted 12 Feb 2014 Link to this post

    Hi Jason,

    Straight to the point. The feature is not yet implemented, because we have many tasks with higher priority. Please excuse us for any inconveniences caused.

    Regards,
    Peter Filipov
    Telerik
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the UI for ASP.NET AJAX, subscribe to the blog feed now.
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