Unknown error while installing the controls

[Max]

Hello!
I've got a problem installing telerik ui controls. I've spent my whole day searching for the reason of the problem, but found nothing.
I have downloaded the latest telerik installer (.exe) and tried to install wpf ui controls (I've also tried to install Silverlight controls and had the same result).
After waiting for ~ half an hour after starting the installation process, the window shows "Oops, it seems we've hit an installation problem".
I don't know what to do now.

My machine is running Win7, VS 2010 SP1.
I've tried to start the installer in admin mode, nothing changed.

If I could see the logs, at least.... But I don't know where I can find them and I don't know if they are being created at all (I've read about logging the setup process, but I'm using an .exe, not an msi installer - I can't find where to download the .msi from)

Anyway, I need to get it working as soon as possible...
So, do you have any ideas?

PS.The interesting is: first, the folder "c:\program files\telerik" is being created and some files and folders are written there, 
and later, through the installation process, the telerik folder gets deleted (seems like the installer is restoring everything).
And after that, the error is shown (see attached file).

Thanks in advance

[Chavdar Dimitrov]

Hello Max,

Thank you for the comprehensive feedback and, please, excuse the inconvenience!

I just reviewed the logs you sent us and it seems that the installation of RadControls for WPF has failed three times with the same error trying to deploy an internet shortcut.

Here is the exact error:
Error 0x80040154: failed to create Internet shortcut 'C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Telerik\RadControls for WPF Q3 2011\RadControls for WPF Online Documentation.url'

A possible reason for the error could be the lack of write permission for the given folder. Could you please check if you have administrative privileges for it?

By the way, the logs are currently temporary and are not designed to be reviewed, but we plan to make them visible in our upcoming release. You are right that this might help you and us in resolving any installation issues.

Regarding the disappearing Telerik folder, this is part of the rollback process, which removes all the deployed items in case of failure. The main goal is to leave the machine in the same state as before the installation.

I hope this information is helpful. Please, let me know if you find out something about the shortcut folder.

Best regards,
Chavdar,
the Telerik team

[Max]

Thank you for the reply!

After reading your answer this is what I tried:
I checked permissions for the C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ folder, it has full permissions for all the users.
Then I created a folder C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Telerik\RadControls for WPF Q3 2011\  and tried to install once again. Nothing changed.
I've also tried to run the installer as an admin, tried the "resolve compatibilty issues" in the exe's context menu. No result.

Is there still a way I can install it??...
I really don't need that internet shortcut, but because of it I can't install the complete controls pack....

[Chavdar Dimitrov]

Hi Max,

Thanks for the update.

This is a very rare problem and we still haven't found the reason for it. I think that the problem is machine specific. I would like to kindly ask you for your assistance in discovering and fixing the error. Can you help us and the community with the investigation?

As a workaround, you can find the available distributions of RadControls for WPF here. You can use the 'Manual installation' or the 'DLLs only' packages as an alternative to the installer.

Looking forward to your reply.
I hope you will be able to help us with the investigation.

Best regards,
Chavdar,
the Telerik team

[Max]

Hello!

I've tried to install the controls on another machine, and it worked.

So, right for now I'm working on that machine.

Anyway, later I might need to anyway install it on the machine where the installation failed.

Thanks for the link, but it was awful that I could not find it by myself: for example, from the page http://www.telerik.com/download.aspx

If I have to, I'll try to installer via other options except the installer exe

Anyway, thanks!

[Teodor]

Hi Max,

Its good to hear you got it working!
In case you have to work on the other machine we have isolated the failing code in a project to investigate the issue. You can compile and run the program on the impacted machine and send us the output report to help.

To obtain the executable:
Extract the solution from the attached file.
Compile with Visual Studio.
Navigate to [CreateUrl soluton directory]\[Build configuration] and find the executable.

To execute on the impacted machine:
Open Command prompt and navigate to CreateUrl.exe
Enter command CreateUrl.exe > report.txt
The application will try to create a shortcut (C:\TelerikShortcut.url)
You will find the report in the same directory as the executable.

Hope we resolve the issue.

Greetings,
Teodor
the Telerik team