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Tooltip problem after upgrade

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ToolTip
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Mark
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Mark asked on 27 Feb 2009, 05:54 PM
Hello,

After upgrading to RadControls for ASP.NET AJAX 2008.3 1314 (from the previous 1215 build), I'm having a problem with my tooltips.

Here's a screenshot of the problem: www.keymetricsoft.com/images/tooltip_issue.png

As you can see, there's a strange border surrounding the tooltip - this wasn't there prior to the upgrade.

Here's my RadToolTipManager declaration, which appears within a master page:

    <telerik:RadToolTipManager ID="RadToolTipManager2" runat="server" AutoTooltipify="True"
    </telerik:RadToolTipManager> 

I'm also using RadSkinManager with the Office2007 skin.

I've tried clearing all browser caches, which changed nothing. I even tried removing all the styles from my application to see if some type of conflict was causing the problem, but again the result was the same.

Any thoughts, assistance would be greatly appreciated.


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Mark
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answered on 27 Feb 2009, 09:26 PM
Ok, I see now that this is a "known issue", apparently specific to the Office2007 skin, that appears in the demo too:

http://demos.telerik.com/aspnet-ajax/tooltip/examples/skinning/defaultcs.aspx

I also found a suggested solution in the forums here:

http://www.telerik.com/community/forums/aspnet-ajax/tooltip/office-2007-skin-problem.aspx

The problem I'm having now is that the workaround doesn't work... at least not for me. I've tried adding the style declarations mentioned in the above thread, but it doesn't seem to be working. And yes, I've tried clearing the browser cache, etc

Is this fix working for anyone?



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Martin
Telerik team
answered on 03 Mar 2009, 12:07 PM
Hi Mark,

The solution that has been proposed on the page you've sent to us should be working, but we are not sure what it does not work for you. Please, prepare and send us a small sample project including RadToolTip and your custom styles (if any) and we will fix this for you.

Greetings,
Martin Ivanov
the Telerik team

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