Tooltip not rendering properly

3 posts, 0 answers
  1. Thomas Yanez
    Thomas Yanez avatar
    8 posts
    Member since:
    Dec 2009

    Posted 30 Aug 2013 Link to this post

    We recently ported our application from a version of RadControls that was a couple of years old (and .NET 2.0) to the latest release (and .NET 4.0) and for the most part everything went just fine, but I've got this problem with RadToolTipManager that I can't even figure out where to begin looking.

    The original app displays the tooltips fine, but in the ported version, there is a display anomaly that I could not figure out how to put into words, so please see the attached images.  Specifically, the incorrectly positioned visual geegaw that makes the tooltip look like a speech balloon instead of just a box.

    There are no code/markup differences between the examples shown, except a few global tweaks to the CSS that are related to just our application, not to any Telerik specific CSS identifiers.

    Edit : just FYI, it is happening every place that we use RadToolTipManager, not just the one screen that I took the images from.  In at least one of those screens, the tooltip is also not showing up with the yellow background it used to have, but otherwise has the same display anomaly described above.
  2. Marin Bratanov
    Admin
    Marin Bratanov avatar
    3602 posts

    Posted 03 Sep 2013 Link to this post

    Hello Thomas,

    Could you go through this help article and see if the requirements there are fulfilled: http://www.telerik.com/help/aspnet-ajax/tooltip-troubleshooting-common-issues.html? Most importantly - the tooltips need dimensions.

    Also, you can try setting the ContentScrolling to None or Default if it is Auto to see if this changes the behavior on your end. There is a known issue that you can examine here, together with another workaround.

    Another possibility is that the content received is larger than the tooltip, so the browser stretches the container element. In this case the width would need to be increased.


    Regards,
    Marin Bratanov
    Telerik
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  4. Thomas Yanez
    Thomas Yanez avatar
    8 posts
    Member since:
    Dec 2009

    Posted 03 Sep 2013 Link to this post

    Actually, after reading those things you provided, all of which seemed to indicate the importance of specifying a width... I actually solved my problem by REMOVING both the HEIGHT= and WIDTH= options on the RadTooltipManager definition.  

    The tooltips are rendering perfectly now.
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