Telerik Styling / Skin Issue on certain clients

3 posts, 1 answers
  1. Paul
    Paul avatar
    9 posts
    Member since:
    Sep 2012

    Posted 08 Apr 2015 Link to this post

    Hi,

     

    I use UI for ASP.NET AJAX v.2013.2.717.40 in my ASP.Net application. With the built in Skin WebBlue.

    The application is deployed and is functioning as expected.

     

    However some of my clients that use the application complain that the skinning of certain controls are not working. However whenever I test from various clients (Chrome, IE) it does render.

     

    I have supplied Two images, one showing that the RadWindow border is not showing on my clients browser, but on mine it does.

     

    Can you point me in a right direction please?

     

     

  2. Answer
    Marin Bratanov
    Admin
    Marin Bratanov avatar
    3602 posts

    Posted 08 Apr 2015 Link to this post

    Hello Paul,

    I can suggest starting from this article: http://www.telerik.com/help/aspnet-ajax/window-troubleshooting-missing-borders-titlebar-and-commands.html. It seems likely that old IEs can have such an issue if there are many stylesheets on the page (over 31) and if you use IE11 the issue is not likely to manifest as it has this limit increased.

    If this does not help, you can consider enabling the CDN to avoid any potential issues with the webresources for these clients (AV/Firewalls/proxies can block such requests as they can generate long URLs): http://www.telerik.com/help/aspnet-ajax/stylesheetmanager-cdn-support.html.

    To know the exact problem, the issue must be inspected as it occurs - both the rendered HTML and the network traffic, as a networking issue still seems quite likely to me.

    Regards,

    Marin Bratanov
    Telerik
     

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  4. Paul
    Paul avatar
    9 posts
    Member since:
    Sep 2012

    Posted 08 Apr 2015 in reply to Marin Bratanov Link to this post

    Hi Martin,

    Thank you for the quick and informed reply. I will go through the provided posts and make the appropriate amends.

    Regards,

    Paul

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