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'Telerik is not defined' error when deployed to IIS7

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Roger asked on 31 Aug 2011, 09:31 PM

I have seen several posts about this error, and the general solution seems to be to make sure the Telerik Web Resource file is referenced in the <system.webServer><handlers> portion of the web config file. I have that reference in my web.config file, but I still get the error when a page containing a RadTreeView is loaded. The control won't load properly. Here is the entry from my web.config file:

<system.webServer>

<handlers>

<add name="Telerik_Web_UI_WebResource_axd" path="Telerik.Web.UI.WebResource.axd" type="Telerik.Web.UI.WebResource" verb="*" preCondition="integratedMode,runtimeVersionv2.0"/>

</handlers>

</system.webServer>

I reference the RadScriptManager in a MasterPage.

This works perfectly when I deploy the site to IIS6.0 but, not when I deploy it to IIS7.

Any recommendations as to how to fix this problem?
Thanks.

4 Answers, 1 is accepted

answered on 01 Sep 2011, 01:23 PM

Princy, thank you for your response. I have seen that link mentioned in the other threads that address this issue. I think I have done all the things described in that post that would address this problem:

In my web.config file, I reference the WebResource.axd file, as I stated in my original post.
In the MasterPage.master file, I make sure the line "<telerik:RadScriptManager ID="RadScriptManager1" runat="server" />" is the first line within the <form> tag, and is before <telerik:RadCodeBlock>.

The application has always worked on my local machine (Windows 7 running IIS 6.1), and it has always worked on our development server (Windows Server 2003 running IIS 6). However, when I publish it to our production server (Windows Server 2008 running IIS 7) it will not work.

When I go to the home page of the site, Firebug reports:

"Sys is not defined"
"ASP.NET Ajax client-side framework failed to load"
"NetworkError: 404 Not Found - http: //www.mywebsitename.com/Telerik.Web.UI.WebResource.axd?_TSM_HiddenField_=ctl00_RadScriptManager1_TSM&compress=1&_TSM_CombinedScripts_=%3b%3bSystem.Web.Extensions%2c+Version%3d4.0.0.0%2c+Culture%3dneutral%2c+PublicKeyToken%3d31bf3856ad364e35%3aen-US%3a8f393b2b-3315-402f-b504-cd6d2db001f6%3aea597d4b%3ab25378d2"

Here is what the MasterPage.master file looks like (in part):

<body>

<div id="headband"></div>

<form id="frmMain" runat="server" enctype="Multipart/Form-Data" >

<telerik:RadScriptManager ID="RadScriptManager1" runat="server" />

<telerik:RadCodeBlock ID="RadCodeBlock1" runat="server" >

<script language="javascript" type="text/javascript" src="jquery/js/jquery-1.3.2.min.js" ></script>

<script language="javascript" type="text/javascript" src="jquery/js/jquery-ui-1.7.2.custom.min.js" ></script>

</telerik:RadCodeBlock>

<div id="main" class="container_12">

<uc1:Header ID="header" runat="server" />

<uc2:Nav ID="navigation" runat="server" />

<asp:ContentPlaceHolder id="ContentPlaceHolder1" runat="server">

</asp:ContentPlaceHolder>

</div>

</form>

</body>

Thanks for taking the time to look at this. I would really appreciate any pointers you can give.

PS: I have also tried putting the <script> tags inside the RadScriptManager (which is more correct, I am sure), instead of the RadCodeBlock. Like this:

<telerik:RadScriptManager ID="RadScriptManager1" runat="server">

<Scripts>

<asp:ScriptReference Path="jquery/js/jquery-1.3.2.min.js" />

<asp:ScriptReference Path="jquery/js/jquery-ui-1.7.2.custom.min.js" />

</Scripts>

</telerik:RadScriptManager>

But, I still get the same errors.