Telerik control donesn't work for mobile version website

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  1. Frank
    Frank avatar
    2 posts
    Member since:
    Oct 2012

    Posted 16 Oct 2012 Link to this post

    We have developed an individual mobile version for a CRM system, but after integrated into the web version of CRM (a detection statement will detect and redirect to the mobile version if the request is from a mobile device), all the telerik controls didn't work. And funny things is, if we change telerik control to normal asp, it worked. Also, if we get rid of detection part, and access the mobile version directly, it still doesn't work. But if we accessed the web version first, then access the mobile version, all telerik controls work. Did anyone encounter the same problem? And does anyone know the solution for this? Thanks.
  2. Marin
    Admin
    Marin avatar
    1045 posts

    Posted 19 Oct 2012 Link to this post

    Hello,

     You should check the configuration for the mobile version and its difference compared to the working web version and whether there are any client-side or other kinds of errors on the page. Additionally you can also check this help article.

    Kind regards,
    Marin
    the Telerik team
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