RadWindow content blank on the iPad

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4 posts, 0 answers
  1. Daniel Cigic
    Daniel Cigic avatar
    1 posts
    Member since:
    Oct 2009

    Posted 10 Jul 2013 Link to this post

    Hi, we are using version 2012.1.411.40. RadWindow works fine everywhere except on the iPad, it opens the window (looks like it resizes it too but everything is blank). iPad is on the iOS version 6.1.3. Anyone else with the same problem?  - Thanks
  2. Marin Bratanov
    Admin
    Marin Bratanov avatar
    3602 posts

    Posted 11 Jul 2013 Link to this post

    Hi Daniel,

    There have been some improvements for iPad and I would advise that you test our online demos and if you cannot reproduce the issue there - upgrading to the latest version should resolve your problem. If you can - pleas send us a link to the demo that is exhibiting the behavior along with a list of steps we need to take to see it, and we will investigate it.
    A point of interest can be that some pages cannot be shown in an iframe due to an HTTP header the server sends, examples of this is google.


    Regards,
    Marin Bratanov
    Telerik
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to the blog feed now.
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  4. Hunter
    Hunter avatar
    11 posts
    Member since:
    Apr 2013

    Posted 20 Sep 2013 Link to this post

    This is a Safari only problem. Chrome on iPad displays the window fine. Don't these browsers use the same engine?
  5. Marin Bratanov
    Admin
    Marin Bratanov avatar
    3602 posts

    Posted 24 Sep 2013 Link to this post

    Hi Hunter,

    They should both be using the same engine since iOS does not allow others, but we can never know exactly what they have done in Safari.

    On the questions you have in your other thread - the behavior you describe is really peculiar and it seems to me there is some issue between Safari and iframes with your site. Could you try loading one of the problematic pages in a simple iframe to see if it will show up? It is possible that some meta tag or HTTP header causes Safari to prevent it from displaying in an iframe. I can also suggest you try our latest version (Q2 2013 SP1 with the Q3 2013 BETA planned for release until the end of the week) and see if this helps.


    Regards,
    Marin Bratanov
    Telerik
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to the blog feed now.
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