RadScriptManager, RadControls and Obout controls

4 posts, 0 answers
  1. Balasubramanian
    Balasubramanian avatar
    4 posts
    Member since:
    May 2011

    Posted 12 Jul 2011 Link to this post


    In our application we are using an asp:ScriptManager in the master page. The master page has update panels and Obout contorls in them.
    We have another page which uses this master page and we have Telerik controls in them. Application users are getting the following error message when accessing the application from a different WAN.

    Webpage error details


    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB7.0; .NET CLR 1.1.4322; InfoPath.1; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; .NET4.0C; .NET CLR 2.0.50727; .NET4.0E)
    Timestamp: Wed, 6 Jul 2011 19:57:22 UTC


    Message: Sys.InvalidOperationException: Type Telerik.Web.UI.Orientation has already been registered. The type may be defined multiple times or the script file that defines it may have already been loaded. A possible cause is a change of settings during a partial update.
    Line: 2315
    Char: 38
    Code: 0


    Message: Sys.ScriptLoadFailedException: The script '/eCaRMA/ScriptResource.axd?d=kHA5vEfD81vPxTjuz-ql3Sx9uP02Wr5RUds11TI0reUShvrBbyN4h3KK_JxOIcd027-jUsUdV20X9KAr3a2LN9fA227ympMcwLNIkF72uMLmwa31MKWgpXhr9dwQspj8bIOS0g2&t=ffffffffaa03b83e' failed to load. Check for:
     Inaccessible path.
     Script errors. (IE) Enable 'Display a notification about every script error' under advanced settings.
     Missing call to Sys.Application.notifyScriptLoaded().
    Line: 1266
    Char: 13
    Code: 0

    I tried replacing the ScirptManager to RadScriptManager in the master page but Obout controls are throwing errors.

    In an earlier scenario in another application which uses only update panels and telerik controls we saw the same error messages as shown above. We then replaced the ScriptManager of these pages with RadScriptManager,  this fixed the problem and we did not receive the error message anymore.

    Now in this scenario I am not able to replace the script Manager with the RadScriptManager. Please let me know if you have any way out.

    PS: This error is being thrown when we use telerik controls and asp:ScriptManager and when the application is being accessed from a different WAN at a farway distance from the server location. we never see this error when accessing the application from VPN nor when accessing the application from the same LAN in which the server are.

    Thanks in advance.


  2. Simon
    Simon avatar
    2281 posts

    Posted 15 Jul 2011 Link to this post

    Hello Balasubramanian,

    We are not aware of such problems with our controls - a given hosted web application works normally if is accessible in another network. Can you please provide the following additional information?
    • Which version of Telerik.Web.UI are you using?
    • Does the error persist when you remove the Obout controls from the page?
    • Please provide a link to the FiddlerCap logs of a user who experiences the problem.
    Once I have this info I will be able to give you more information about the issue.

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  4. Tobi
    Tobi avatar
    2 posts
    Member since:
    Sep 2011

    Posted 30 Sep 2011 Link to this post

    ScirptManager to RadScriptManager in the master pag
  5. Tobi
    Tobi avatar
    2 posts
    Member since:
    Sep 2011

    Posted 30 Sep 2011 Link to this post

    Hello Bala,

    Kindly enlighten me on how I can change ScirptManager to RadScriptManager in the master page.


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