radeditormoss.wsp Solution Causing W3WP Service Crash During Full Content Crawl

4 posts, 0 answers
  1. Tony
    Tony avatar
    4 posts
    Member since:
    May 2009

    Posted 17 Jun 2009 Link to this post

    Hello

    We have been troubleshooting a SharePoint crawl problem with Microsoft in our environment, 
    and have narrowed the problem down to the RADEDITORMOSS.WSP solution.

    If that solution is deployed to the site we are doing a full crawl, the W3WP.EXE process associated 
    with that application pool will continue to grow until a "System.OutOfMemoryException" error is thrown, 
    causing the W3WP service to crash, restart a new process, and the problem continues.  While this is
    happening, the W3WP Mem Usage goes continues to grow until it reaches about 960MB before it 
    crashes.

     

    We ran Process Explorer during the crawl and monitored the W3WP process, and can see that

    Telerik.Web.UI.dll was using the most amount of memory 
     

    Once we retract the solution, and do a full crawl, the W3WP.EXE process only peaks at about 380MB
    Mem Usage, Telerik.Web.UI.dll is no longer present in the Process Explorer, and the crawl completes 

     

    without any errors being thrown.

    Please help us.  The RadEditor is a vital part of our SharePoint solution, but we NEED to be able to
    performa a full site crawl successfully

    Thank you
    Tony Ko
    CUNY Queens College.

  2. Stanimir
    Admin
    Stanimir avatar
    1653 posts

    Posted 18 Jun 2009 Link to this post

    Hello Tony,

    Could you please confirm that you are using the latest version of RadEditor for MOSS, which is 5.4.1?
    If not, please consider upgrading. In order to download the latest version of the control you should go to the Downloads section under your account, click on the Visual Studio Extensions, DLLs, Scripts, Source Code, DNN and MOSS wrappers ... link and download the RadEditor for MOSS: (zip, 13 MB) installation. You can see the attached screenshot for more information. You can find upgrade instructions in the following help article http://www.telerik.com/help/aspnet-ajax/upgrade_to_a_newer_version_of_radeditor_for_moss.html.

    One other think you can do is setting the w3wp process to recycle when it reached a certain amount of physical or virtual memory. Information on the matter you can find in the following link http://www.microsoft.com/technet/prodtechnol/WindowsServer2003/Library/IIS/1652e79e-21f9-4e89-bc4b-c13f894a0cfe.mspx?mfr=true.

    I hope this helps.

    Kind regards,
    Stanimir
    the Telerik team

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  3. Tony
    Tony avatar
    4 posts
    Member since:
    May 2009

    Posted 18 Jun 2009 Link to this post

    Hello Stanimir

    Thank you for your reply.  I can confirm that we are indeed using the latest version of RadEditor for MOSS, and we have followed the upgrade instructions very carefully in updating our Web.Config

    We have also tried to tweak the application pools to recycle.  In fact, we have called a Microsoft Field Support Technicial to come on-site to look at this problem.  He assisted us in tweaking the application pool, setup crawl impact rules, and tweak output caching on the SharePoint site, all to no success.

    Has anybody else reported this problem before?  What reasons could there be for the RadEditor to consume an extra 600MB+ during a content crawl?

    Regards,
    Tony
  4. Stanimir
    Admin
    Stanimir avatar
    1653 posts

    Posted 23 Jun 2009 Link to this post

    Hello Tony,

    I tested the issue in our test server, which is MOSS with SP2 installed, but unfortunately was not able to reproduce it. I logged it in our bug-tracking system, but since you are the only customer, who reported this I can not give you an exact estimation of when it will be resolved.

    In order to speed up the process of helping you, please provide us with a step by step scenario of how to reproduce the problem on our side. Probably give us your search settings etc.


    Sincerely yours,
    Stanimir
    the Telerik team

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