RadEditor Lite not visible in Virtual environment

3 posts, 0 answers
  1. Christ
    Christ avatar
    2 posts
    Member since:
    Aug 2008

    Posted 12 Aug 2008 Link to this post

    RadEditor Lite is visible in a Virtual environment, but not in a live envoronment.

    The tool has been installed in the same way on both the virtual machine and live environment, and Site features are activated.

    Works in a MS VPC environment running 2003 Server / MOSS 2007, and pointing it from an outside XP PC with MSIE 7, or Firefox 2.

    Not working when hitting the dev box that is on a VMC cluster running 2003 Server / MOSS 2007 from an outisde XP PC with MSIE 6 or 7.  However - when hitting the same site from another 2003 server with MSIE it works.

    I have tried standard reocmmendations with no luck.
    Installed app as server Administrator. Verified file location, and that features are Activated on each site. Retracked and Deployed app twice. Gave the iisreset command multiple times.

    Any other ideas?  Any other limitations or issues we should be aware of?
  2. George
    George avatar
    859 posts

    Posted 14 Aug 2008 Link to this post

    Hi Christ,

    Could you please clarify what the exact problem is? Are there any errors? Is the editor shown on the page? In addition, please open a support ticket and send us some screenshots that demonstrate the problem, along with the complete error details (you may check the server's Application event log). We will review the provided details and do our best to provide a solution.

    the Telerik team

    Check out Telerik Trainer, the state of the art learning tool for Telerik products.

  3. Christ
    Christ avatar
    2 posts
    Member since:
    Aug 2008

    Posted 14 Aug 2008 Link to this post

    Sorry for not posting in more detail.
    The indications were that RadEditor rich text interface, e.g.: the look of the formatting toolbar, and the design / html icons at the bottom of an edit screen appeared only on one server, and could not be viewed from client machines / browsers.

    This issue was resolved by copying the file "RadEditorList.ascx" to the location specified by George on all servers in the sharepoint 2007 farm and then doing an iisreset on each server in the farm. 

    The "RadEditorList.ascx" file was copied to:
    \Program Files\Common Files\Microsoft Shared\web server extensions\12\TEMPLATE\CONTROLTEMPLATES\RadEditorList.ascx 

    Best Regards,

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