RadAjaxManager not functioning properly in a live environment

8 posts, 0 answers
  1. Yosief
    Yosief avatar
    26 posts
    Member since:
    Mar 2008

    Posted 30 Nov 2009 Link to this post

    Hi All

    In an ASP page, I have a telerik RadAjaxManager which am using to update a set of controls(both standard asp and telerik rad) by making use of the AjaxSettings collection of the RadAjaxManager. Everything works fine in the dev't environment. In the live environment, the page is as good as dead: button clicks and combo selection changes don't do anything at all.

    Any idea why this is happening? Please help ASAP.

    Yosief Kesete

  2. Iana Tsolova
    Admin
    Iana Tsolova avatar
    3388 posts

    Posted 03 Dec 2009 Link to this post

    Hello Yosief,

    Could you please send us a live Url where we could observe the described issue? Providing the problematic page code might also help.

    Additionally, you can check out the following online resources on troubleshooting:
    http://www.telerik.com/help/aspnet-ajax/installtroubleshootingproductionserver.html
    http://www.telerik.com/help/aspnet-ajax/troubleshooting.html
    http://www.telerik.com/help/aspnet-ajax/web-resources-troubleshooting.html

    Regards,
    Iana
    the Telerik team

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  3. UI for ASP.NET Ajax is Ready for VS 2017
  4. Yosief
    Yosief avatar
    26 posts
    Member since:
    Mar 2008

    Posted 03 Dec 2009 Link to this post

    Dear Iana

    Unfortunately our company has a NDA(Non-Disclosure Agreement) with the client.

    Thanks for the links. I will check them to see if they can help.

    Thanks again
    Yosief Kesete
  5. Yosief
    Yosief avatar
    26 posts
    Member since:
    Mar 2008

    Posted 21 Jan 2010 Link to this post

    Dear Iana

    Since I have not yet figured out the source of the problem, I have created a simple application with an identical problem based on the Northwind sample database. Can you please send me your email address so that I forward it to you? My email is Yosief.Kesete at nedoweb.com

    Thanks in advance!
    Yosief W. Kesete

  6. Iana Tsolova
    Admin
    Iana Tsolova avatar
    3388 posts

    Posted 22 Jan 2010 Link to this post

    Hi Yosief,

    In order to send the sample project to us, I suggest that you open a formal support ticket where you are allowed to attach files.

    Thank you in advance for your cooperation.

    Sincerely yours,
    Iana
    the Telerik team

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  7. Yosief
    Yosief avatar
    26 posts
    Member since:
    Mar 2008

    Posted 03 Feb 2010 Link to this post


    Hi Iana

    I have created a simple page in a web application using Telerik AJAX ASP.net where the ajax settings are not
    functioning as expected. It is based the Northwind sample database. You can find it here:

    The desired outcome is the following:

    1. When the user selects a different supplier in the top of the page,
       the list of products should be updated to show only those products belonging
       to the selected supplier.
       
    2. After selecting a product, the 'Load Product Data' button should populate
       the details of the product into the controls below it.
      
    For some reason, the two events that do the above are not firing and the controls don't see to do a post back

    Any ideas? Please visit the page and let me know your thoughts

    P.S I am using version 2008.1.415.20 of the Telerik.Web.UI.dll assembly.

    Yosief
  8. Iana Tsolova
    Admin
    Iana Tsolova avatar
    3388 posts

    Posted 08 Feb 2010 Link to this post

    Hi Yosief,

    I tried downloading the project from the provided link, however it seems to be broken.
    Could you please er-post the link to the files location?

    Regards,
    Iana
    the Telerik team

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  9. Yosief
    Yosief avatar
    26 posts
    Member since:
    Mar 2008

    Posted 08 Feb 2010 Link to this post

    Hi Iana

    Fortunately, we have managed to make the page working. There was some weird stuff going on in the page.

    What we did was add a standard ASP button to the page and create a click event. In the click event we pasted some C# code which was copied from the click event of an existing link button(similar to the 'Load Product Data' link button in the sample here.) Once the click event of the new button was working, we removed the new button. After rebuilding the solution, everything in the page worked fine including the click event of the link button.

    We have not figured out why. But we are grateful that the page is working at last.

    Thank you!





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