Issues with chrome for phone number entry

5 posts, 0 answers
  1. Daniel
    Daniel avatar
    3 posts
    Member since:
    Mar 2015

    Posted 25 Feb Link to this post

    We are using the masked text box along with a phone number validator in asp.net mvc. We are running into an issue with the phone number autocomplete in chrome where if there is a phone number already stored in the autocomplete it disables the mask resulting in a condition like the attached screenshot. Where the user is unable to fix the phone number. The field name is "Phone". Do you have any suggestions or workarounds for this issue?

     

     

  2. Georgi Krustev
    Admin
    Georgi Krustev avatar
    3706 posts

    Posted 29 Feb Link to this post

    Hello Daniel,

    I would suggest you prevent the default autocomplete browser behavior. You can try to disable other browser functionality that will forcibly input text inside the textbox element. Such behavior for sure will break the widget functionality.

    If the problem still persists, could you send us a repro demo? Thus we will be able to investigate it further.

    Regards,
    Georgi Krustev
    Telerik
     
    Join us on our journey to create the world's most complete HTML 5 UI Framework - download Kendo UI now!
     
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  4. Daniel
    Daniel avatar
    3 posts
    Member since:
    Mar 2015

    Posted 09 Mar in reply to Georgi Krustev Link to this post

    We tried the disable autocomplete on the forms and form input and we are still having the issue in chrome. We are having issues with chrome 49.0.

     

     

  5. Daniel
    Daniel avatar
    3 posts
    Member since:
    Mar 2015

    Posted 09 Mar in reply to Daniel Link to this post

    This issue is also occuring with microsoft edge on windows 10.

     

  6. Georgi Krustev
    Admin
    Georgi Krustev avatar
    3706 posts

    Posted 11 Mar Link to this post

    Hello Daniel,

    In order to continue with the investigation I would need a repro demo that demonstrates the issue. The specific steps that we need to perform in order to observe erroneous behavior are also required.

    With that information in hand, we will be able to see the problem locally and find a proper solution much faster.

    Regards,
    Georgi Krustev
    Telerik
     
    Join us on our journey to create the world's most complete HTML 5 UI Framework - download Kendo UI now!
     
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