Installing RadTools on Server...

12 posts, 0 answers
  1. Robert
    Robert avatar
    58 posts
    Member since:
    Dec 2008

    Posted 31 Mar 2009 Link to this post

    Hello,

    Can someone point me to or explain how to get the RadTools installed and working on my server?

    I have them installed locally and now I need to display what I have to my client.  I'm building some screens and developing skins for an application so I do not have an actual application, just a couple of pages I need to post for others to view.

    I tried to follow the instructions found here: Deploying RadControls on Shared Hosting, http://www.telerik.com/help/aspnet-ajax/installdeployingonsharedhosting.html but I'm lost after step one.  I have a dedicated vertual hosting account with remote access to the desktop.  I got as far as creating a Telerik directory in the "inetpub/wwwroot" directory.  Then it says "Follow the instructions from the first case above."  The first step says "Copy/upload the compiled application via FTP to the production server, i.e. on the shared hosting. The application should reside in the inetpub/wwwroot folder"  but I don't have an application.   How would I get the tools to work if I simply want them to appear on a single Web page?

    Thank you,
    Bob
  2. Pavlina
    Admin
    Pavlina avatar
    6084 posts

    Posted 01 Apr 2009 Link to this post

    Hello Robert,

    I am not sure that I understand your scenario completely. However, would you please try creating/adding a Bin folder into the virtual directory where your Web page is hosted and the Telerik.Web.UI.dll in it? Check how it goes.

    Let me know if you have other questions or problems.

    All the best,
    Pavlina
    the Telerik team

    Check out Telerik Trainer , the state of the art learning tool for Telerik products.
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  4. Robert
    Robert avatar
    58 posts
    Member since:
    Dec 2008

    Posted 01 Apr 2009 Link to this post

    Hi Pavlina,
     
    Thank you for the reply.

    That was the first thing I tried hoping that it would need only the contents of the bin directory but I'm receiving this errror. "Server Error in '/' Application"

    You can see the error here: http://www.bpm.robertgrasso.com/messagewindow.aspx

    Thank you,
    Bob

  5. Pavlina
    Admin
    Pavlina avatar
    6084 posts

    Posted 02 Apr 2009 Link to this post

    Hi Robert,

    To enable the details of this specific error message to be viewable on remote machines, please add  the following code in the web config file.

    Web.Config Configuration File
    <configuration> 
        <system.web> 
            <customErrors mode="Off"/>  
        </system.web> 
    </configuration> 

    What you have pasted is just a generic custom error page. Please follow the instructions on this error page to disable custom errors and see the real exception details.

    I'm looking forward to your reply.

    Best wishes,
    Pavlina
    the Telerik team

    Check out Telerik Trainer , the state of the art learning tool for Telerik products.
  6. Robert
    Robert avatar
    58 posts
    Member since:
    Dec 2008

    Posted 06 Apr 2009 Link to this post

    Hi Pavlina,

    I made the edit to the web.config file as instructed but I'm still getting the same error.

    http://www.bpm.robertgrasso.com/messagewindow.aspx

    Is there a specific location in the web.config file where I need to add this information?  It is in configuration>system.web>customErrors mode="Off"  using the syntax as oulined in your post (and on the error page)

    Also, you may have noticed from my link that these files are located in a sub domain on my server.  Should the web.config file and bin directory be located in a specfic place elsewhere relative to the sub directory or does it not matter?  Right now everything is in the root of the sub domain.

    Thank you,
    Bob
  7. Robert
    Robert avatar
    58 posts
    Member since:
    Dec 2008

    Posted 06 Apr 2009 Link to this post

    OK, I've completely removed all the information in the web.config file with the exception of the custom error code and it looks to be giving me the error codes we're looking for to determine what I'm doing wrong with the Telerik tool setup.  Now I'm getting the following error:

    Parser Error

    Description: An error occurred during the parsing of a resource required to service this request. Please review the following specific parse error details and modify your source file appropriately.

    Parser Error Message: The format of the file 'Telerik.Web.UI' is invalid.

    Source Error:

    Line 1:  
    Line 2: <%@ Register assembly="Telerik.Web.UI" namespace="Telerik.Web.UI" tagprefix="telerik" %>Line 3:  
    Line 4:  <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">

    Source File: C:\Inetpub\vhosts\robertgrasso.com\subdomains\bpm\httpdocs\messagewindow.aspx    Line: 2

    Assembly Load Trace: The following information can be helpful to determine why the assembly 'Telerik.Web.UI' could not be loaded.

    === Pre-bind state information ===
    LOG: DisplayName = Telerik.Web.UI
     (Partial)
    LOG: Appbase = file:///C:/Inetpub/vhosts/robertgrasso.com/subdomains/bpm/httpdocs
    LOG: Initial PrivatePath = bin
    Calling assembly : (Unknown).
    ===
    
    LOG: Policy not being applied to reference at this time (private, custom, partial, or location-based assembly bind).
    LOG: Post-policy reference: Telerik.Web.UI
    LOG: Attempting download of new URL file:///C:/WINDOWS/Microsoft.NET/Framework/v1.1.4322/Temporary ASP.NET Files/root/17d15983/2abecce7/Telerik.Web.UI.DLL.
    LOG: Attempting download of new URL file:///C:/WINDOWS/Microsoft.NET/Framework/v1.1.4322/Temporary ASP.NET Files/root/17d15983/2abecce7/Telerik.Web.UI/Telerik.Web.UI.DLL.
    LOG: Attempting download of new URL file:///C:/Inetpub/vhosts/robertgrasso.com/subdomains/bpm/httpdocs/bin/Telerik.Web.UI.DLL.
    




    Bob
  8. Pavlina
    Admin
    Pavlina avatar
    6084 posts

    Posted 07 Apr 2009 Link to this post

    Hi Robert,

    Could you please check whether you have references to previous versions of RadControls in your web.config or in the GAC? Additionally you can also send us your web.config file in order to let us check it.

    I also suggest to examine the following articles:
    Error: Could not load file or assembly 'Telerik.Web.UI...
    Updating RadControls for ASP.NET to another version or license
    Add/Remove RadControls to the Global Assembly Cache

    All the best,
    Pavlina
    the Telerik team

    Check out Telerik Trainer , the state of the art learning tool for Telerik products.
  9. Robert
    Robert avatar
    58 posts
    Member since:
    Dec 2008

    Posted 07 Apr 2009 Link to this post

    Hello,

    Thank you for your reply.

    Regarding the web.config file:
    1) I removed everything in it, that was the only way I could get the "<customErrors mode="Off"/> " to work. So there is nothing in it but that.
    2) There are no references to any other Telerik version in the web.config file (see #1 above)
    3) I'm not familiar with a GAC so editing would be difficult
    4) Add/Remove RadControls to the Global Assembly Cache - could this be the GAC you are referring to in #3?  If so, can you please explain the concept?  Are there other things like this that should know to adjust, edit, create?

    All I want to do is put up one page that displays a skin I've created.  Nothing else.  I'm not building an application there is no database, no programmnig just one simple page.  All I want to do is display the page on my server the same way it is currently displaying on my local machine.

    Let me give you an example of what I'm used to doing:
    1) Create an HTML or ASP page
    2) Move it to the server via FTP
    3) Browse the url

    Obviously there is more to it than just copying the files onto my server or it would be working.  I just don't know what else I'm supposed to do.  I can find my way around the server, create sub-domains, set up email accounts and gain access via Remote Desktop.  I'm all for learning and teaching myself but at this point I don't know what it is I don't know therefore making it difficult to identify what I need to teach myself.

    You can see exactly what I'm working with here:

    http://www.code.sovivid.com

    Thank you,
    Bob
  10. Robert
    Robert avatar
    58 posts
    Member since:
    Dec 2008

    Posted 07 Apr 2009 Link to this post

    Is there not a single set of instructions anywhere that can walk me through the process of getting the Telerik tools to work on my server?  Do I need to install something on the server?  I'm really despearate and I can't find any help and have wasted an entire day trying to get this to work.

    Please a simple list of procedures is all I'm asking for.

    Assume I know nothing and start from the beginning. Do I run the EXE on the server?  Do I move dll files to a specific directory, do I stand on one foot and hope it works.  Please I'm dying here!!! 

    HELP!!!
  11. Pavlina
    Admin
    Pavlina avatar
    6084 posts

    Posted 09 Apr 2009 Link to this post

    Hello Robert,

    Unfortunately we can not determine the exact cause for the issue you encountered without a working demo, which demonstrates it. At this point I will ask you to send us your Web page attached to a formal support ticket. We will examine it in detail and will get back to you with our findings.

    Kind regards,
    Pavlina
    the Telerik team

    Check out Telerik Trainer , the state of the art learning tool for Telerik products.
  12. Robert
    Robert avatar
    58 posts
    Member since:
    Dec 2008

    Posted 09 Apr 2009 Link to this post

    Hello,

    Maybe I need to ask my question a different way:

    I'm starting from scratch with one page of aspx code using one Telerik tool, lets say Form Decorator.  On the page is a simple button, no script, no loops, no VP or C# nothing but a button.

    All I have done thus far is run the EXE to install the Telerik tools on my local machine and follow the instructions to get the Tools to show up in Visual Studio.

    Now, what would I do next to move this simple page from my local machine to a live server where the rest of the world can view it?

    Please understand, this is my first time around with this product, I've never done this before and my experience is with simply moving HTML and/or ASP pages from my local drive to a directory on a server and it works.

    If there isn't anything else then please, by all means tell me that.  My biggest problem with all of this is that I don't know if I acutally have everthing I need on the server to make this work.  Once we determine that I have done everything correctly and I'm still having problems then I would be happy to send you the code.

    Bob
  13. Pavlina
    Admin
    Pavlina avatar
    6084 posts

    Posted 10 Apr 2009 Link to this post

    Hi Robert,

    All Telerik controls are server controls and have to be installed on the web server in order to function properly. This also means that you will need to create the respective virtual directories and give the proper permissions (ASPNET [IIS5], NEtwork Service [IIS6]) in order to use them on the shared hosting.
    For more information about deploying RadControls on server, refer to the following articles:
    Deploying RadControls on Shared Hosting
    http://www.google.bg/search?sourceid=navclient&aq=h0&oq=deploy%20&ie=UTF-8&rlz=1T4GPTB_enBG314BG314&q=deploy+asp.net+web+site

    I hope this helps.

    Sincerely yours,
    Pavlina
    the Telerik team

    Check out Telerik Trainer , the state of the art learning tool for Telerik products.
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