Images on Backstageitem content crashes browser

[Peter]

In my project, I allow the user to select a background that they want to use.  In Silverlight 4, I was using the RadRibbonBar with the image selection on the application menu.  I have since switched to Silverlight 5 and the RadRibbonView.  I'm trying to do the samething on the backstage item, but it causes the browser to crash most of the time.  Sometimes it works fine.
Here is a snippet of my XAML  There are more than 2 items, but they are the same thing with a different image source:

<telerik:RadRibbonBackstageItem Header="Background" Icon="Icons/atom16.png">                         
    <StackPanel HorizontalAlignment="Left">
        <telerik:RadRibbonButton Width="242" Height="64" Click="BackgroundChange_Click"  Size="Large" >
            <telerik:RadRibbonButton.Content>
                <Image Source="/Images/Background/crm_black.png" Stretch="Fill"  />                                                                     
            </telerik:RadRibbonButton.Content>                                                             
        </telerik:RadRibbonButton>                             

        <telerik:RadRibbonButton Width="242" Height="64" Click="BackgroundChange_Click"  Size="Large" >                                 
            <telerik:RadRibbonButton.Content>                                     
                <Image Source="/Images/Background/crm_blue.png" Stretch="Fill" />                                 
            </telerik:RadRibbonButton.Content>                             
        </telerik:RadRibbonButton>
    </StackPanel>                     
</telerik:RadRibbonBackstageItem>

After I launch my project, I click on the BackStage button of the RibbonView, then click on the BackStageItem.  At that point, it works sometimes, but most of the time the browser crashes with the following in the Internet Explorer has Stopped Working window:

Problem signature:

Problem Event Name: APPCRASH

Application Name: IEXPLORE.EXE

Application Version: 9.0.8112.16421

Application Timestamp: 4d76255d

Fault Module Name: KERNELBASE.dll

Fault Module Version: 6.1.7601.17651

Fault Module Timestamp: 4e211319

Exception Code: 80000003

Exception Offset: 0000b9bc

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 1033

Additional Information 1: b3af

Additional Information 2: b3af06887682a730693c32bbc1ab54eb

Additional Information 3: fb66

Additional Information 4: fb6647f0d7418c77f2fbeef6e2233d29


Any ideas?

Thanks,
-Pete

[Viktor Tsvetkov]

Hi Peter,

Could you please send us a sample project that reproduces the problem, thus we will be able to assist you better?

Regards,
Viktor Tsvetkov
the Telerik team

[Peter]

I've created a sample project and it worked fine.  So, there must be something in my current project causing the issue.  Unfortunatly, company policy prohibits me from sending you that project.

[Tina Stancheva]

Hello Peter,

Unfortunately unless we manage to reproduce the issue locally we can't further assist you in identifying the cause. However you can follow these simple steps to try and isolate the cause of the issue in your solution:

1.   Selecting the right UserControl/Page/Window to work on: Isolate the Page/Window/UserControl where the control is and where the issue occurs. Any other code that is out of the scope of the issue should be removed.
2.   Determine which is/are the controls that cause the problem: Often there are only 2 or 3 controls that are directly involved with a given problem. Determine which are the controls that are not related to it. We suggest you to use the "remove and try" approach when it is hard for you to determine what is causing the problem. This means that you should remove parts of the code and check if the issue reproduces without it. Keep doing this till you find the cause for the problem.
3.   Isolating the reproduction steps: Try isolating the steps that allow you to reproduce the problem in a written list. Make sure that these steps reproduce the problem every time. There are cases where the problem appears from time to time only - in such cases, make sure that the steps that you have isolated will reproduce the problem if repeated number of times.

I hope such an approach will help you find and fix the issue. Let us know if we can further assist you.

Regards,
Tina Stancheva
the Telerik team