IE6 crash when insert media file into the blog

8 posts, 0 answers
  1. lee
    lee avatar
    20 posts
    Member since:
    Aug 2007

    Posted 20 Feb 2008 Link to this post

    I found runtime error every times to upload media in IE6. How should I do ? Please help.

    OS: Window XP SP2
    Browser: IE6 SP2

    Reproducing Step
    1.Create new post into personal blog
    2.From Media manager click to upload and insert media file
    3.After that security information windows will be displayed, click "Yes"
    4.Then security information windows will be displayed again, click "Yes"
    5. The Message error popup display (Microsoft Visual C++ Runtime Library)
    Runtime Error !
    Program C:\Program Files\Internet Explorer\iexplore.exe
    R6025
    -pire virtual function call

    Best Regards,
    lee
  2. Georgi Tunev
    Admin
    Georgi Tunev avatar
    7207 posts

    Posted 27 Feb 2008 Link to this post

    Hi lee,

    We tried to reproduce the problem locally but to no avail. Can you please open a new support ticket and provide us with the following?
    1. Your editor's configuration
    2. Some screenshots (or a movie if possible) which shows the behavior that experience.
    3. The type of media file that you insert.


    All the best,
    Georgi Tunev
    the Telerik team

    Instantly find answers to your questions at the new Telerik Support Center

  3. lee
    lee avatar
    20 posts
    Member since:
    Aug 2007

    Posted 03 Mar 2008 Link to this post

    Hi,

    You can reproduce the problem by setting the internet security.

    1.       Open Internet Explorer (IE6)

    2.       Click on the menu item Tools / Internet Options

    3.       Click on the Security tab.

    4.       Click on the button Custom level…

    5.       Scroll down through the Settings listbox until you see the item Display mixed content

    6.       Select the Prompt radio button under the item Display mixed content.

    7.       Click OK button.

    8.       Click OK button.

    Best Regards,
    Lee

  4. George
    Admin
    George avatar
    859 posts

    Posted 05 Mar 2008 Link to this post

    Hi lee,

    We followed the steps and configured IE 6 but again we were not able to reproduce the problem. Please, open a support ticket and send us the following details:
    1. Your editor's configuration
    2. Some screenshots (or a movie if possible) which shows the behavior that experience.
    3. The type of media file that you insert.

    Once we have the requested details on our side, we will do our best to provide you with a solution.

    Best regards,
    George
    the Telerik team

    Instantly find answers to your questions at the new Telerik Support Center
  5. lee
    lee avatar
    20 posts
    Member since:
    Aug 2007

    Posted 11 Mar 2008 Link to this post

    Hi

    I sent the video clip showing the error occurring when uploading the media to telerik support team.
    See at  support@telerik.com.

    Regards,
    lee

  6. George
    Admin
    George avatar
    859 posts

    Posted 11 Mar 2008 Link to this post

    Hi Lee,

    Unfortunately I was not able to find the email you have sent to support@telerik.com. Could you please, open a support ticket and send us the video file?

    For convenience I attached a screenshot that shows how to submit new support ticket.

    Best regards,
    George
    the Telerik team

    Instantly find answers to your questions at the new Telerik Support Center
  7. lee
    lee avatar
    20 posts
    Member since:
    Aug 2007

    Posted 18 Mar 2008 Link to this post

    Hi,

    I open a support ticket ID : 126379

    I use RadEditor version 4.4.1.0__1f131a624888eeed.

    I set the configuration as you suggested but the error still occurs. what should I do?

    "My suggest is to set the StripAbsoluteAnchorPaths and StripAbsoluteImagesPaths properties to "true" in the Program Files\Common Files\Microsoft Shared\web server extensions\wpresources\RadEditorSharePoint\4.x.x.x__xxxxxxxxxx\RadControls\Editor\ListConfigFile.xml file. Thus the editor's managers will insert the selected media, link and img files with relative paths and this can solve the problem."

    Best Regards,
    lee

  8. George
    Admin
    George avatar
    859 posts

    Posted 19 Mar 2008 Link to this post

    Hi lee,

    Unfortunately, we are still not able to reproduce the problem on our side. We have reasons to believe however, that the problem is related to the version of the browser that you are using. Can you please update IE 6 with the latest updates provided by Microsoft and once again test the problem? 



    Kind regards,
    George
    the Telerik team

    Instantly find answers to your questions at the new Telerik Support Center
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