Font Name problem in IE 11

8 posts, 0 answers
  1. kartik
    kartik avatar
    11 posts
    Member since:
    Jun 2014

    Posted 29 Dec 2015 Link to this post

    Hi,

    When i select all the text in the editor and change the font name from, say 'Arial' to 'Verdana', font of the text is changed to 'Verdana' correctly but the font name drop down  still shows the font name 'Arial' selected. This issue is with IE 11 and working correctly with lower versions of IE.

    I am using Telerik version  v2014.3.1209.35

  2. kartik
    kartik avatar
    11 posts
    Member since:
    Jun 2014

    Posted 29 Dec 2015 in reply to kartik Link to this post

    This mostly happens with the text i copy and paste from ms word file.
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  4. kartik
    kartik avatar
    11 posts
    Member since:
    Jun 2014

    Posted 29 Dec 2015 Link to this post

    I checked it on http://demos.telerik.com/aspnet-ajax/editor/examples/overview/defaultcs.aspx link and the same issue exists there. Following are the steps to generate this:

    1. Paste some text from MS word file in the editor.
    2. Select all the text using Ctrl+A and change the font name from the tool bar.
    3. Check the font name in the tool bar.

     

  5. Vasil
    Admin
    Vasil avatar
    1547 posts

    Posted 01 Jan Link to this post

    Hello kartik,

    We observe the same behavior in Chrome and Firefox in some cases. It is known issue and we will try to fix it.

    Regards,
    Vasil
    Telerik
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Feedback Portal and vote to affect the priority of the items
  6. Nick Kulshrestha
    Nick Kulshrestha avatar
    3 posts
    Member since:
    Aug 2009

    Posted 11 Jan in reply to Vasil Link to this post

    Hi Vasil,

     

    Can you please share if we have a solution to the issue posted by Kartik?

  7. Vasil
    Admin
    Vasil avatar
    1547 posts

    Posted 12 Jan Link to this post

    Hi Nick,

    You can follow the progress of this item here:
    http://feedback.telerik.com/Project/108/Feedback/Details/180100-fix-selected-value-inconsistency-in-the-fontname-command-drop-down-on-select-all
    We will update the item when we fix it.

    Regards,
    Vasil
    Telerik
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Feedback Portal and vote to affect the priority of the items
  8. Nick Kulshrestha
    Nick Kulshrestha avatar
    3 posts
    Member since:
    Aug 2009

    Posted 13 Jan in reply to Vasil Link to this post

    Thanks Vasil.

     Since, this is happening in production and causing lot of issues with our client, we would really appreciate if we can know some timeline on this.

     

    Thanks in advance.

  9. Ianko
    Admin
    Ianko avatar
    1535 posts

    Posted 15 Jan Link to this post

    Hello Nick,

    As we talked in the support ticket about the same bug, I have raised the priority due to the subsequent report. Any further updates will be available in the feedback portal item provided.

    Regards,
    Ianko
    Telerik
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Feedback Portal and vote to affect the priority of the items
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