extra pixel showing at the bottom

[Khanh]

How do I get rid of the extra pixels or padding at the bottom left and right corner?



Thanks,
Khanh

[Svetlina Anati]

Hi Khanh,

As far as I can see from the provided screenshot the problem might be caused by one of the following reasons:

1. You are using a custom skin which has been working before the Q1 2009 release and it has broke after you have upgraded because of the skins breaking changes we introduced in this release.
2. You have some global styles which affect the tooltip and override its default styles.
3. You have embedded the tooltip in another control and its styles override the ones of the tooltip.
4. You have either a custom skin or you have applied changes to the embedded skin.

However, these are only assumptions because we cannot say what is actually happening until we examine your code. Please, determine whether one of the above is the reason and provide more information, e.g reproduction code, live url, etc and we will do our best to help.

Kind regards,
Svetlina
the Telerik team

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[Khanh]

Hi Svetlina:

Thank you for your quick response.  I think your skins are great the way they are so I never modified or make my own.  I don't believe I have any global styles that might override your skins.

I created a test project for you to take a look at when you have time.  I am using the trial version 2009.01.0402.20.  You can view a live site at http://www.dnr.state.oh.us/pham/radtooltip and you can also download the test project there as well.

Thanks again for your help.

Khanh

[Svetlina Anati]

Hi Khanh,

Thank you for the provided live url and reproduction demo. I examined them under IE7, IE8 and FF3 but the result I got under all these browsers was different than the one you show on your screenshot - please, see the attached image for a reference. If this is the problem you mean, we are aware of it and our front end developers are working on fixing it. However, on your screenshots the areas in the corners are much bigger and also there is some blank space which is not present on my screenshot (it is enlarged and still not the same result which you show). In case the problem is not the one I show on my screenshot, please provide some instructions how to observe it and also detailed information about the browser under which you see it. Otherwise the only thing I can recommend for the time being is to use a skin without rounded corners or to remove the background color.

Regards,
Svetlina
the Telerik team

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[Khanh]

Hi Svetlina,

Thank you for taking the time to examine my problem.  You are correct.  It works fine under IE 7 and 8.  FF 3.5 seems to suffer from this.  I was able to work around this by adding this to the css on the page:

.rtWrapperBottomRight{
      display:none;
 }
 .rtWrapperBottomLeft{
      display:none;
 }
 .rtWrapperBottomCenter{
      display:none;
 }

 


This seems to work on all browsers.

[Svetlina Anati]

Hello Khanh,

Yes, the workaround you have used will indeed hide the additional pixels but you will not have rounded corners. If this works for you, the workaround is a stable one and I recommend to stick to it until we find the fix for rounded corners appearance.

Regards,
Svetlina
the Telerik team

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[Khanh]

Rounded corners are nice but not necessary. 

Thank you, Svetlina for your great support.

Khanh

[Svetlina Anati]

Hello Khanh,

We are glad to hear that the skin will still work for you without the rounded corners and once again - we will do our best to fix the problem. In case you experience any further problems, do not hesitate to contact us again - we will be glad to help you out!

Greetings,
Svetlina
the Telerik team

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