Error during installation

13 posts, 0 answers
  1. Curtis Armstrong
    Curtis  Armstrong avatar
    2 posts
    Member since:
    Oct 2004

    Posted 08 Nov 2006 Link to this post

    I am getting the error message below during installation.  I get the same error when attempting to un-install.  I have Visual Web Developer Express and SQL Server Express installed.  This happened on two computers.

    Error 1722.  There is a problem with this Windows Installer package.  A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.



  2. Rossen Hristov
    Admin
    Rossen Hristov avatar
    2478 posts

    Posted 13 Nov 2006 Link to this post


    Hi Curtis,

    We saw the issue in our installer and we are currently researching it. It will be resolved in the next CTP.

    All the best,
    Rossen
    the telerik team
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  4. Magic
    Magic avatar
    1 posts
    Member since:
    Nov 2006

    Posted 17 Dec 2006 Link to this post

    is the error already solved for this problem?

    I want to try out the telerik reporting for use with my job, but if i can't install the version how do i know if i can use this!?

    i am trying to install the reporting_CTP_trial.exe

  5. Vassil Petev
    Admin
    Vassil Petev avatar
    1765 posts

    Posted 18 Dec 2006 Link to this post

    We are sorry about the installation problems, Fandy.

    The next CTP with this problem fixed will be available either next week or the first week of January. Unfortunately, we cannot send it to you earlier as it is not ready for public use yet.


    Greetings,
    Rob
    the telerik team
  6. Curtis Armstrong
    Curtis  Armstrong avatar
    2 posts
    Member since:
    Oct 2004

    Posted 29 Dec 2006 Link to this post

    I downloaded the newer version of Reporting.  When I installed it I still cannot uninstall the first version.  Also I am unable to run the examples provided in the newer version.  I can send the error message if it would be helpful.
  7. edgebyte
    edgebyte avatar
    19 posts
    Member since:
    Jun 2006

    Posted 02 Jan 2007 Link to this post

    We also cannot uninstall the first version. Same issue on XP Pro and Vista RC2 build 5744 (yes I know you don't officially support Vista but support would be nice to have).

    This is also preventing us from installing CTP2.

    Tom
  8. Rossen Hristov
    Admin
    Rossen Hristov avatar
    2478 posts

    Posted 03 Jan 2007 Link to this post

    Hello guys,

    Can you try removing the first version with the Windows Installer CleanUp utility? You can find it here. Then try to install the second CTP. Have in mind that on Vista you have to install the second CTP with administrative privileges. We are sorry for the inconvenience.


    Sincerely yours,
    Rossen
    the telerik team
  9. Rob
    Rob avatar
    2 posts
    Member since:
    May 2004

    Posted 05 Jan 2007 Link to this post

    I'm having the same issue on Windows Server 2003 SP1, VS 2003.   I can't install and I can't uninstall.  The error is the same both and is the error originally described.

    I've been trying to see if this is supported by VS2003 but I can't find any documentation.

    Thanks!
  10. edgebyte
    edgebyte avatar
    19 posts
    Member since:
    Jun 2006

    Posted 05 Jan 2007 Link to this post

    On my XP box, removing CTP1 with msizap actually caused msizap to crash.

    It turns out on that particular box, I'd installed Reporting CTP1, used it, then uninstalled SQL Express, then tried to uninstall CTP1.

    I think that's why CTP2 setup might have been crashing.

    I have reinstalled SQL Express but haven't tried to install CTP2 again yet - I'll keep you informed.

    Regards
    Tom
  11. Chavdar
    Admin
    Chavdar avatar
    898 posts

    Posted 09 Jan 2007 Link to this post

    Robert, you can use the Reporting tool only with VS 2005. Most probably this is the cause for the installation problem.

    Tom, thanks for notifying us for this case. We'll make the necessary modifications to fix the uninstall process when the SQL Server has been previously removed.


    Sincerely yours,
    Chavdar
    the telerik team
  12. drew
    drew avatar
    88 posts
    Member since:
    Oct 2006

    Posted 10 Jan 2007 Link to this post

    My install of CTP2 seemed to work except for one error message telling me i needed a compatible version of Microsoft J# .NET Redistributable Package to be installed. First time i have ever run into that. Do i actually need to do that, or is there an issue with the install? drew..

    edit: i dropped the redistributable in, no worries, .. is the reporting tool based on J#, or just a portion thereof? or just an errant reference perhaps? I must admit to complete ignorance on the language..
  13. Svetoslav
    Admin
    Svetoslav avatar
    649 posts

    Posted 11 Jan 2007 Link to this post

    Hello drew,

    The telerik Reporting in no way depends on the J# language for .NET and we’ve never experienced such a problem. It seems to me that this problem is caused by Visual Studio 2005. I would suggest installing the missing package and then installing the Reporting tool again.
     

    All the best,
    Svetoslav
    the telerik team
  14. drew
    drew avatar
    88 posts
    Member since:
    Oct 2006

    Posted 11 Jan 2007 Link to this post

    that is exactly what i did, but i tend to try not to install anything into my dev environment unless i absolutely have to..  but it installed fine after that. It would be interesting to know if others see this error message, but perhaps most install the entire VS package.. cheers, drew..
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