Control Panel Crash 2013.4.1327

4 posts, 0 answers
  1. Charles
    Charles avatar
    7 posts
    Member since:
    Jun 2013

    Posted 29 Jan 2014 Link to this post

    Hi,

    I tried to install TelerikControlPanelSetup_2013_4_1327.exe and get following error.

    Could you help?

    Thanks,

  2. Vesko
    Admin
    Vesko avatar
    97 posts

    Posted 29 Jan 2014 Link to this post

    Hello Charles,

    We are sorry for the inconvenience.

    This issue is caused by cached metadata resources that are not up to date. We currently are investigating the issue and soon will provide a fix for it. Could you please give a try to the Control Panel attached to this email? Just unzip the file run the installer.

    Your feedback is really appreciated and will help us resolving the issue!

    We are looking forward to your response.


    Regards,

    Vesko
    Telerik
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the UI for ASP.NET AJAX, subscribe to the blog feed now.
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  4. Claire Thomson
    Claire Thomson avatar
    5 posts
    Member since:
    May 2010

    Posted 30 Jan 2014 in reply to Vesko Link to this post

    I'm also having the same issue can you provide me the zipped installer mentioned above?
  5. Dyanko
    Admin
    Dyanko avatar
    122 posts

    Posted 30 Jan 2014 Link to this post

    Hello Claire,

    The Control Panel relies on xml metadata in order to function properly. This error is caused by metadata that is not up to date. Is it possible that you use some kind of proxy caching that may cause this? Could you please open the following link in your browser and reload it with Ctrl + F5 key combination in order to clear the cache: http://www.telerik.com/resources/telerikinstaller/ReleaseV5/ProductsInfo.xml

    Please let us know if the issue still occurs.

    Regards,
    Dyanko
    Telerik
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the UI for ASP.NET AJAX, subscribe to the blog feed now.
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