Toolbar Images Missing

Hi Brian,

Unfortunately, the provided information is not sufficient for us to determine what the exact reason for the problem is. Could you please open a support ticket and send us more details about your scenario, along with some screenshots demonstrating the behavior? What version of RadEditor for MOSS are you using?

We will do our best to provide a solution.

Sincerely,
George
the Telerik team

In order to show all the icons for all tools that start with "MOSS". eg. "MOSSInsertTable", "MOSSLinkManager" etc.

Ensure that you have the stylesheet included:
/_wpresources/RadEditorSharePoint/5.2.0.0__1f131a624888eeed/Resources/ToolImages/RadEditorStyles_[SKIN].css

E.g.
<link rel="stylesheet" type="text/css" href="/_wpresources/RadEditorSharePoint/5.2.0.0__1f131a624888eeed/Resources/ToolImages/RadEditorStyles_Default.css"/>

Cheers
Rasmus

@Rasmus where exactly we need to give this link of stylesheet?

Hi Amit,

What version of RadEditor for MOSS are you using?


Best wishes,
Stanimir
the Telerik team

Thanks for replying. Its 5.6.2

Hello Amit Bhuttan,

The images that you mention are located in the Program Files\Common Files\Microsoft Shared\web server extensions\wpresources\RadEditorSharePoint\5.6.2.0__1f131a624888eeed\Resources\ToolImages folder. What I suggest you to do is check if the requests for these images are processed correctly. You can do this by using debugging tool such as fiddler. For your convenience I attached a couple of screen shots. In my test I used the latest version of RadEditor, which now is 5.7.3, but there are no changes made regarding these images from 5.6.2.

In the iedevelopertoolvartest.png you can see the styling of the MOSSLinkManger tool.
In the fiddlertestimages.png you can see the server replies for these images.


Greetings,
Stanimir
the Telerik team

Thanks for your suggestion. I tried using fiddler but the only thing which gets recorded in it is MossEditorTools.js....I can't see any images getting into it. I can see the missing icon toolbar only when I am in edit mode and fiddler is not catching that. I can provide you image of our editor if u require.

Hi Amit,

For your convenience I attached a small video where you can see my fiddler test. In it you can see that In order to receive any results in Fiddler I need to refresh the page after the first time I am in edit mode of the web part.

Check if the files which are in the /wpresources/RadEditorSharePoint/5.6.2.0__1f131a624888eeed/Resources/ToolImages folder has the right credentials.

In addition conduct the following test: In the address bar of the browser you are using insert the URL which points to one of the problematic images. For example http://[Your site domain]/_wpresources/RadEditorSharePoint/5.6.2.0__1f131a624888eeed/Resources/ToolImages/MOSSLinkManager.gif. You should be able to see the image in the browser.

All the best,
Stanimir
the Telerik team

I am getting all the images which are missing when I am trying to access it in a browser
http://<sitename>/_wpresources.....
but I am not getting anything in fiddler even I refresh it only thing I am getting is MossEditorTools.js thats it.If there is some bug in version I am using as I am using previous version somewhere else and its working fine.

Hi Amit,

No, there are no known issues with 5.6.2 version of RadEditor for MOSS and the toolbar images. I tested the problem with this version as well and I was not able to reproduce it.

Could you please check if uninstalling and reinstalling the solution will solve the problem. You can find the uninstalling instructions in the following online help article: http://www.telerik.com/help/aspnet-ajax/uninstalling-radeditor.html. Just make sure that you execute iisreset command after each operation.

Also you can check if upgrading to the latest version of the control, which now is 5.7.3, will solve the problem? You can find the upgrade instructions in the following online help article: http://www.telerik.com/help/aspnet-ajax/upgrade_to_a_newer_version_of_radeditor_for_moss.html


Greetings,
Stanimir
the Telerik team

Hi,

I have the same problem and solve it.

You have customized your MasterPage and deleted the tag :

<SharePoint:CssLink runat="server"/>

in the head bloc. Doing this, the telerik radeditor can not insert a link to its css. Just add it manually :

<link rel="stylesheet" type="text/css" href="/_wpresources/RadEditorSharePoint/5.6.0.0__1f131a624888eeed/Resources/ToolImages/RadEditorStyles_Default.css"/>

Regards,
Frederic Dobon

Thanks for your suggestion. I think its make sense I have customized my master page but with this everytime I will upgrade my Radeditor version I need to change this link in master page.Like yours is 5.6.00...
I am using 5.6.2..If there is any way we can have some link and we don't need to change it again and again.

Thanks,
Amit

Hi,

Has i wrote on my last post : You have customized your MasterPage and deleted the tag :

<SharePoint:CssLink runat="server"/>

I deleted it to purpose (to not have the core.css).

You have two "easy" solutions :
1°) - Write back the tag <SharePoint:CssLink runat="server"/> in the header of the page
or
2°) - Write the line manually
<link rel="stylesheet" type="text/css" href="/_wpresources/RadEditorSharePoint/5.6.0.0__1f131a624888eeed/Resources/ToolImages/RadEditorStyles_Default.css"/>

Perhaps you can find a way to insert dynamically the version of the RadEditor like coding a custom "controltemplate" that build and insert the line for you.

Regards