This is a migrated thread and some comments may be shown as answers.

RadEditor toolbar dropdowns not working

1 Answer 119 Views
Editor
This is a migrated thread and some comments may be shown as answers.
Chamara
Top achievements
Rank 1
Chamara asked on 20 Dec 2018, 02:17 AM

I'm trying to use RadEditor.

<telerik:RadEditor runat="server" ID="RadEditor1" Skin="Silk" Height="675px" DialogHandlerUrl="~/Telerik.Web.UI.DialogHandler.axd"
        Toolsfile="/common/_private/config/TelerikToolsFile.xml" ContentFilters="EncodeScripts"
        ExternalDialogsPath="/common/controls/TelerikEditorDialogs/" ContentAreaMode="iframe"
        EnableResize="false" OnClientPasteHtml="OnClientPasteHtml" OnClientLoad="OnClientLoad" >         
</telerik:RadEditor>

It's returning an error when I click on Fonts dropdown and it doesn't show the dropdown values. See the attachment

1 Answer, 1 is accepted

Sort by
0
Rumen
Telerik team
answered on 20 Dec 2018, 09:08 AM
Hi Chamara,

Can you try to temporary remove the following properties to check whether the problem is due to some custom code or configuration:

DialogHandlerUrl="~/Telerik.Web.UI.DialogHandler.axd"
Toolsfile="/common/_private/config/TelerikToolsFile.xml" 
ExternalDialogsPath="/common/controls/TelerikEditorDialogs/" 
OnClientPasteHtml="OnClientPasteHtml"
OnClientLoad="OnClientLoad"

If the removal of the above properties does not solve the error, try the latest version 2018.3.910.

If the problem still persists after upgrading to 2018.3.910, see whether you are not using jQuery 3 on the page with the control.

If nothing helps, please provide a simple project which reproduces the error. I will debug it locally and provide a solution.

Best regards,
Rumen
Progress Telerik
Get quickly onboarded and successful with your Telerik and/or Kendo UI products with the Virtual Classroom free technical training, available to all active customers. Learn More.
Tags
Editor
Asked by
Chamara
Top achievements
Rank 1
Answers by
Rumen
Telerik team
Share this question
or