Posted
on Mar 16, 2011
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Erjan Gavalji
Erjan Gavalji
Posted
on Mar 16, 2011
(permalink)
Hi Daryl,
For some reason the documentation setup failed on your side. The workaround is to run the setup in custom mode and deselect the local documentation from installation.
As we didn't have the error locally, I would love to understand more about the problem and hopefully fix it as early as possible. Do you have Visual Studio 2010? Do you have SP1 applied?
Kind regards,
Erjan Gavalji
the Telerik team
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Posted
on Mar 16, 2011
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Hi Erjan,
Thank you for your reply, I have both VS 2008 and VS 2010 SP 1 installed.
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Erjan Gavalji
Erjan Gavalji
Posted
on Mar 16, 2011
(permalink)
Hi Daryl,
We're investigating the error now.
Can you help me some more? Did you have the help content library initialized?
Kind regards,
Erjan Gavalji
the Telerik team
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Posted
on Mar 16, 2011
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Hi Erjan,
No, it wasn't open, however it's the only help library(RadControls for ASP.NET AJAX Q3 2010 SP2 Documentation) I have pinned in my start menu (I doubt it could affect the installation though).
Edit: removed pinned shortcut and it (as expected) didn't work.
Regards,
Daryl
Reply
Erjan Gavalji
Erjan Gavalji
Posted
on Mar 16, 2011
(permalink)
Hi Daryl,
No, this should not be the problem. The Q3 2010 documentation was targeting MSHelp2, while the new one targets MSHelp3.
Can you check the Application Logs in the system Event Viewer for a recent error (during the RadControls installation)? Can you send me the errors?
Kind regards,
Erjan Gavalji
the Telerik team
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Posted
on Mar 16, 2011
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Erjan Gavalji
Erjan Gavalji
Posted
on Mar 16, 2011
(permalink)
Hi Daryl,
Indeed, that was very useful! It seems that for some reason the User Account Control has prevented the documentation setup, though we've tried preventing that. We're working on reproducing the problem now and we will do our best to have a fix or a workaround posted here asap.
P.S. Please, find your Telerik account updated for the help!
Kind regards,
Erjan Gavalji
the Telerik team
Registration for Q1 2011 What’s New Webinar Week is now open. Mark your calendar for the week starting March 21st and
book your seat for a walk through all the exciting stuff we ship with the new release!
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Posted
on Mar 16, 2011
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Hi Erjan,
Thank you for your help, I'll wait for the fix then :).
Regards,
Daryl
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Answer
Erjan Gavalji
Erjan Gavalji
Posted
on Mar 16, 2011
(permalink)
Hi Daryl,
It occurs that the implementation of a fix might need some more time. In the meantime, here are the two workarounds:
Workaround1:
- Ensure you have the documentation library store set up
(Visual Studio 2010 -> Help -> Manage Help Settings)
- Run the RadControls installer
Workaround2:
- Start a Command Prompt as administrator
- Navigate to the folder where the RadControls for ASP.NET AJAX installer was downloaded
- Run the following command:
msiexec /i [RadControlsInstallationMSIFileName].msi /limev InstallLog.txt
Update:
Another reason for the documentation deployment to fail was discovered. It is the lack of the Root Certificates (shipped with
(KB931125)). Having that, please, check if you have the latest Windows Updates installed (as explained in the
MS Help 3 documentation deployment issues blog post.
Kind regards,
Erjan Gavalji
the Telerik team
Registration for Q1 2011 What’s New Webinar Week is now open. Mark your calendar for the week starting March 21st and
book your seat for a walk through all the exciting stuff we ship with the new release!
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Posted
on Mar 16, 2011
(permalink)
Hi Erjan,
Great, I used workaround2 and it worked perfectly.
Many thanks,
Daryl
Reply
John
Posted
on Mar 16, 2011
(permalink)
I had to use workaround2 as well. thanks for posting this info.
Reply
Michael
Posted
on Mar 16, 2011
(permalink)
I too had the same issue and Workaround2 worked for me.
Reply
Nathan Wykes
Posted
on Mar 16, 2011
(permalink)
Workaround 1 worked in my case.
Reply
Wolfshund
Posted
on Mar 17, 2011
(permalink)
Hi Erjan,
in my case none of the 2 workarounds do work. Is there a way to install the documentation itself and what is the install location?
Kind regards,
Joerg
Reply
Erjan Gavalji
Erjan Gavalji
Posted
on Mar 17, 2011
(permalink)
Hi Joerg,
Can you open a separate support ticket, run the installer with logging enabled and send us the log? It could be a different error happening on your side.
Please, use the steps in Workaround 2 to run the installer with logging enabled:
- Start a Command Prompt as administrator
- Navigate to the folder where the RadControls for ASP.NET AJAX installer was downloaded
- Run the following command:
msiexec /i [RadControlsInstallationMSIFileName].msi /limev InstallLog.txt
Kind regards,
Erjan Gavalji
the Telerik team
Registration for Q1 2011 What’s New Webinar Week is now open. Mark your calendar for the week starting March 21st and
book your seat for a walk through all the exciting stuff we ship with the new release!
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zAxis
Posted
on Mar 17, 2011
(permalink)
I had this issue pop up on a couple of machines and tracked the problem down to the logged on user not having permissions to the "C:\ProgramData\Microsoft\HelpLibrary" directory. Once the user was added, setup was successful.
Reply
Erjan Gavalji
Erjan Gavalji
Posted
on Mar 17, 2011
(permalink)
Hi zAxis,
Thanks indeed for the tip! This is a valid approach too.
By the way, I'm glad to say we already fixed the problem and the next releases won't have it. We'll upload an internal build with an MSI as well.
Best regards,
Erjan Gavalji
the Telerik team
Reply
Chris
Posted
on Mar 23, 2011
(permalink)
Your suggested workaround appears to resolve my install issue too. I'm using VS 2010 Ultimate (Version 10.0.30319.1 RTMRel)
... More specifically workaround 2
Reply
Logisch Premedia
Posted
on Apr 26, 2011
(permalink)
Same problem here. But deselecting the DOCUMENTATION during the installation did the trick...
Reply
frank
Posted
on May 27, 2011
(permalink)
Installing Telerik.Web.UI_2011_1_519_Trial.zip failed.
I have KB931125 updated.
also followed the workaround 2 failed again.
some logs:
MSI (s) (A0:98) [15:48:17:794]: Note: 1: 1722 2: InstallHelp 3: C:\Program Files\Telerik\RadControls for ASP.NET AJAX Q1 2011\Documentation\ 4: "C:\Program Files\Microsoft Help Viewer\v1.0\HelpLibManager.exe" /product TELERIK_RC_AJAX /version 2011_Q1 /locale en-us /silent /content "C:\Documents and Settings\All Users\Application Data\Microsoft\HelpLibrary" /sourceMedia "C:\Program Files\Telerik\RadControls for ASP.NET AJAX Q1 2011\Documentation\HelpContentSetup.msha"
MSI (s) (A0:98) [15:48:17:794]: Note: 1: 2205 2: 3: Error
MSI (s) (A0:98) [15:48:17:794]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1722
Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action InstallHelp, location: C:\Program Files\Telerik\RadControls for ASP.NET AJAX Q1 2011\Documentation\, command: "C:\Program Files\Microsoft Help Viewer\v1.0\HelpLibManager.exe" /product TELERIK_RC_AJAX /version 2011_Q1 /locale en-us /silent /content "C:\Documents and Settings\All Users\Application Data\Microsoft\HelpLibrary" /sourceMedia "C:\Program Files\Telerik\RadControls for ASP.NET AJAX Q1 2011\Documentation\HelpContentSetup.msha"
MSI (s) (A0:98) [15:59:26:374]: Note: 1: 2205 2: 3: Error
MSI (s) (A0:98) [15:59:26:374]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (s) (A0:98) [15:59:26:374]: Product: Telerik RadControls for ASP.NET AJAX Q1 2011 SP2 -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action InstallHelp, location: C:\Program Files\Telerik\RadControls for ASP.NET AJAX Q1 2011\Documentation\, command: "C:\Program Files\Microsoft Help Viewer\v1.0\HelpLibManager.exe" /product TELERIK_RC_AJAX /version 2011_Q1 /locale en-us /silent /content "C:\Documents and Settings\All Users\Application Data\Microsoft\HelpLibrary" /sourceMedia "C:\Program Files\Telerik\RadControls for ASP.NET AJAX Q1 2011\Documentation\HelpContentSetup.msha"
Reply
frank
Posted
on May 27, 2011
(permalink)
If deselect the DOCUMENTATION during the installation, it works.
Reply
Posted
on Sep 26, 2011
(permalink)
I am having the same problem on ASP.NET Ajax Q2 2011 SP1. I have found that the problem centers on the documentation / help library merge. My help files are not located on C:\ProgramData\ but are located on D:\ProgramData\. When the installation attempts to run the publish / help merge, it fails and rolls back.
Is there any way to specify where the help library is actually located at?
Reply
Andrey
Andrey
Posted
on Sep 27, 2011
(permalink)
Hi,
Our installation package does not rely on knowing where the help library is located as it uses a the HelpLibManager.exe command-line tool for deployment.
Although I have no idea what the cause for the failure is on your system, we have identified a corrupt help library as a common cause for failure on a number of customers' systems. The issue was resolved by performing the following steps:
- Open C:\Program Files\Microsoft Help Viewer\v1.0\HelpLibManager.exe.config
- Set the FirstTimeRun value to True
- Open the "Help Library Manager" (in Visual Studio 2010, Help -> Manage Help Settings)
- Select Choose online or local helpSelect I want to use local help
- Try viewing the VS 2010 Help (Help -> View Help)
Let me know if that helps.
Best wishes,
Andrey
the Telerik team
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