Home / Community & Support / Developer Productivity Tools Forums / ASP.NET AJAX > Upload > SELECT button needs multiple clicks in IE8

• Clive Hoggar Master

  Posted on Jul 28, 2009 (permalink)

  Hi
  
  I realise there has been a lot of forum traffic on this in the last year or so, with earlier
  version of the controls and of IE, but I haven't seen an apropriate solution...
  
  I am using Q2 2009 production release and my problem is with IE8;  it seems to require
  at least three quick clicks on the select button to get the dialog box box to open. 
  
  Firefox and Safari browsers are OK. I have not tested Opera.
  
  It is the same behavior on my local machine (windows Vista, IIS7) and on the remote server
  (Windows Server 2003, IIS 6)
  
  As noticed by other contributors, if I set EnableFileInputSkinning = false, it works OK in IE 8,
  but the button of course then does not match the rest, so that is not really a solution.
  
  What do you suggest?
  
  Thanks
  
  Clive
  
  P.S  I get the same (in)action when I try to browse for an avatar in my Telerik account on this site
  IE 8 version is 8.06.001
  

  Reply

• Clive Hoggar Master

  Posted on Jul 28, 2009 (permalink)

  Hi
  
  I can add another observation from my further attempt to upload an avatar, which may give a clue..
  
  When I click the select button on the Upload avatar page in 'Your Account', there is a momentary
  flash of a dotted box which is not around the button but displaced to the left, and only just overlaps the button.
  
  If I then later click within where the dotted area previously appeared, it opens the dialog box
  immediately. (I am not sure how consistent this is)
  
  Anyway, it seems IE has the wrong idea of where the button is.
  
  thanks
  
  Clive

  Reply


• Paul Paul

  Posted on Jul 31, 2009 (permalink)

  Hi Clive,
  
  We tried to reproduce the reported issue, but to no avail. We tried on our online demos and in the clients profile (change avatar function), but the browse window always open on the first click. In addition, we are not able to see any dotted area around the 'Select' button. Could you please provide details on the exact IE version that you use? Any extensions?
  
  Regards,
  Paul
  the Telerik team

  
  Instantly find answers to your questions on the new Telerik Support Portal.
  Check out the tips for optimizing your support resource searches.

  Reply

• Clive Hoggar Master

  Posted on Jul 31, 2009 (permalink)

  Hi
  
  I am using version 8.0.6001.18813 with no extensions that I know off.
  I can get around the problem with avatar upload  by going into tools > compatibility view settings
  and adding Telerik to my list of sites to use compatibilty (IE7?) settings, and then it is OK.
  
  But that doesn't solve the problem for the average user who will not be going into
  compatibility settings
  
  Thanks
  
  Clive
  
  
  

  Reply

• Clive Hoggar Master

  Posted on Aug 1, 2009 (permalink)

  Update:
  
  in my particular case, on the page on which I have the upload control I have
  now added in the head tag:

  <meta http-equiv="X-UA-Compatible" content="IE=EmulateIE7" />

  This gets round the immediate issue, as  I don't have a grid on this page, which prefers
  IE8 standards mode it seems.
  
  thanks
  
  Clive

  Reply

• Genady Sergeev Genady Sergeev

  Posted on Aug 3, 2009 (permalink)

  Hello Clive Hoggar,
  
  The forums use old version of the RadUpload (Q3) 2008, which does not support IE8. We are sorry for the inconvenience.
  
  With regard to your original question, we have done some additional fixes on the RadUpload select button (IE) after the Q2 release. These fixes are going to be included in the next service pack. However, you can check them even now, using the latest internal build.
  
  Regards,
  Genady Sergeev
  the Telerik team

  
  Instantly find answers to your questions on the new Telerik Support Portal.
  Check out the tips for optimizing your support resource searches.

  Reply

• Rowen

  Posted on Aug 25, 2009 (permalink)

  Hi,
  
  We are also having problems with the radupload select button in IE8. When do you expect the next service pack to be released?
  
  Regards,
  
  Rowen

  Reply

• Paul Paul

  Posted on Aug 27, 2009 (permalink)

  Hello Rowen,
  
  SP1 was released a couple of hours ago (version 2009.2.826); you can download it from the Downloads section in your profile.
  
  All the best,
  Paul
  the Telerik team

  
  Instantly find answers to your questions on the new Telerik Support Portal.
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  Reply

• Clive Hoggar Master

  Posted on Oct 13, 2009 (permalink)

  Hi
  
  What is the process for installation of 2009.2.826 after download?
  I already have the Q2 2009 release installed and I am using Visual Studio 2008 9.0.30729.1 SP
  
  thanks
  
  Clive

  Reply

• Veselin Vasilev Veselin Vasilev

  Posted on Oct 15, 2009 (permalink)

  Hello Clive Hoggar,
  
  You can check this KB article.
  I suggest that you wait a day because we are releasing the Q3 2009 Beta version later today or tomorrow.
  
  Regards,
  Veselin Vasilev
  the Telerik team

  
  Instantly find answers to your questions on the new Telerik Support Portal.
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• GP

  Posted on Feb 4, 2011 (permalink)

  I am using IE 8.0.7600.16385, and Telerik for ASP.net AJAX version 2010.3.1317.40.  I have noticed that it sometimes take 2 to three clicks on the select button before the dialog button opens.
  
  This feature works fine in Chrome and Firefox, but I am still having issues with the Upload in Internet Explorer.
  
  Here is my code:
  

  <telerik:RadUpload ID="RadAsyncUpload1" runat="server"

          ControlObjectsVisibility="None" MaxFileInputsCount="1" Skin="WebBlue"

          TargetFolder="~/Login/Admin" AllowedFileExtensions=".xls,.xlsx" >

  </telerik:RadUpload>

  
  
  Is there another property I need to set?
  
  Thanks!

  Reply

• Dimitar Terziev Dimitar Terziev

  Posted on Feb 10, 2011 (permalink)

  Hello,
  
  The problem your are experiencing is due to a known problem , which will be fixed in the next upcoming Q release. As you have noticed , it is only reproducing under IE , and unfortunately there is no valid workaround for it.
  
  Regards,
  Dimitar Terziev
  the Telerik team

  Browse the vast support resources we have to jump start your development with RadControls for ASP.NET AJAX. See how to integrate our AJAX controls seamlessly in SharePoint 2007/2010 visiting our common SharePoint portal.

  Reply

• Guy

  Posted on Jan 20, 2012 (permalink)

  Has this ever been fixed?
  
  we have government based clients on IE 8.0.6001.18702 who are experiencing this issue - how are we expected to get our product working again without replacing the telerik control with another product?

  Reply

• GP

  Posted on Jan 20, 2012 (permalink)

  Hi, Guy.  What version of telerik are you using?

  Reply

• Guy

  Posted on Jan 20, 2012 (permalink)

  Hi,
  
  This happens in the 2 following versions....
  
   2011.3.1305.35 / 40
  
  and 
  
   2010.2.929.35 / 40
  

  Reply

• GP

  Posted on Jan 20, 2012 (permalink)

  I'm using 2011.1.315.40, and it is working ok with IE8 and IE9.  A coworker of mine is using the asynch uploader, and hasn't heard any issues.  He's using the latest release, but that's with the asynch uploader.
  
  (I haven't updated because I am weeks away from a major release, and don't want to risk breaking something that near to date.)
  
  You can still download the version I mentioned from the Telerik download center.  See if that helps fix your issues.  I know it's quite a few releases back, but if it helps...

  Reply

• Guy

  Posted on Jan 20, 2012 (permalink)

  getting stuck on a specific older version of the controls isnt really going to help matters, but thanks for the input.

  Reply

• Dimitar Terziev Dimitar Terziev

  Posted on Jan 25, 2012 (permalink)

  Hi Guy,
  
  Could you please check whether you experience this problem on our online demos?
  
  Greetings,
  Dimitar Terziev
  the Telerik team

  If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now

  Reply

• Guy

  Posted on Jan 25, 2012 (permalink)

  Hi,
  
  We fixed the problem by adding the following....
  
  

  <meta http-equiv="X-UA-Compatible" content="IE=EmulateIE7" />

  
  
  This did not work at first due to the fact that i was using IETester to verify my results - which is clearly a broken product.

  Reply

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