Home / Community & Support / Developer Productivity Tools Forums / ASP.NET AJAX > ToolTip > RadToolTipManager server error in ie9

• Jay

  Posted on Jan 27, 2012 (permalink)

  Hi,
  
  i am getting the following error when RadToolTipManager loads a usercontrol (problem is with ie9 9.0.4)
  
  

  RadToolTipManager response error:

  Exception=Sys.WebForms.PageREquestManagerServerErrorExecution; An Unknown error occurred while processing the request on the server. the status code returned from the server was: 500
  
  it is working fine with ie9 (9.0.2)
  
  can please any one help me to resolve this issue.
  
  Thank you in advance
  
  Jai

  Reply

• Svetlina Anati Svetlina Anati

  Posted on Jan 30, 2012 (permalink)

  Hi Jay,

   This error is not directly related to RadToolTipManager but could be reproduced with a standard update panel as well and usually occurs when something is wrong with the server code. You can find more information on the net, e.g below:
  
  http://www.google.bg/#hl=bg&rlz=1W1ADFA_en&q=The+status+code+returned+is+500&aq=f&aqi=&aql=&oq=&gs_rfai=&fp=2d4371d2e102af3d
  
  This being said, I recommend to debug the server code.
  
  If the problem persists, you can cancel the error alert in the OnClientResponseError event as shown below:
  
  

  Copy Code

  <script type="text/javascript">

  function OnClientResponseError(sender, args) {

  args.set_cancelErrorAlert(true);

  }

  </script>

  i hope that my reply and suggestion are helpful, let me know how it goes.
  
  

  Kind regards,
  Svetlina Anati
  the Telerik team

  If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now

  Reply


• Jay

  Posted on Jan 31, 2012 (permalink)

  Hi Svetlina,
  
  

  Thanks for your reply.

  the problem is not with the telerik RadToolTipManager, it is because of windows update.

  please find the solution for the problem below

  http://blogs.msdn.com/b/paulking/archive/2012/01/16/using-an-http-module-to-assist-in-adjusting-the-value-of-aspnet-maxhttpcollectionkeys-imposed-by-ms11-100.aspx

  
  Thank you once again.
  
  Regards,
  Jai

  Reply

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