Furthermore, access to and usage of some of our Products or SaaS Products, such as Telerik Analytics, may entail additional privacy terms, to which you must agree before using the specific Product or SaaS Product.
Safe Harbor Certification
In light of the international nature of our business, Telerik's privacy practices are self-certified to the Safe Harbor Program agreed to by the US Department of Commerce and the European Commission. Telerik complies with the US-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Telerik has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view our certification page, please visit http://www.export.gov/safeharbor/.
Important Notice to Non-U.S. Residents
When you use the Telerik Properties, you may provide us with personally identifiable information about you and your company, such as your company name, your name, title, e-mail address, postal address, and telephone number (collectively, the "Personal Information"). We do not collect any Personal Information from you when you use the Telerik Properties unless you provide it voluntarily (for example, by signing up for an Account, registering for a webinar, requesting a newsletter, or sending us a message).
When you visit or use the Telerik Properties, we may automatically collect non-personal information, such as domain names, IP address (which may consist of a static or dynamic IP-address, and will sometimes point to a specific identifiable computer or device), browser type, operating system, access times, referring/exit web site addresses, information regarding your experience with our Telerik Properties, and other data (collectively, "Other Information"). This Other Information is used by Telerik for the operation and improvement of the Telerik Properties, to track Site trends and statistics, and to prevent Product license abuse. This Other Information does not by itself personally identify you but may be associated by Telerik or its service providers with Information that is provided by you or otherwise available to or held by Telerik.
We also use third party analytics products, including the following, to collect Other Information and augment Information:
Google Analytics. We use Google Analytics, a web analytics service provided by Google, Inc., to evaluate your use of the Telerik Properties, compile reports on activity, and provide other services relating to Internet usage. Google Analytics uses first-party cookies that store information, such as what time the current visit occurred, whether the visitor has been to the Sites before, and what site referred the visitor to the web page.
We have also implemented Display Advertising Remarketing with Google Analytics to advertise online. This means that third-party vendors, including Google, display our ads on sites across the Internet and that we and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie, see: http://www.google.com/doubleclick) together to inform, optimize, and serve ads based on your past visits to the Telerik Properties.
Intercom. In order to help us analyze how users use the Telerik Properties, market Telerik products and services and improve your experience with the Telerik Properties, we use Intercom.io, a web analytics and user engagement service provided by Intercom.io, Inc. ("Intercom"). Information generated or collected about your use of the Telerik Properties along with Personal Information and/or Other Information will be transmitted to and stored by Intercom on servers in the United States and elsewhere. Intercom will use this information for the purpose of evaluating your use of the Telerik Properties, compiling reports on activity for Telerik and providing other services to Telerik. Intercom may also: (i) use this information internally for improving Intercom's services, and on an anonymized and aggregate basis for the purposes of marketing and improving Intercom's services; and (ii) transfer this Information to third parties where: required to do so by law; or where such third parties process the Information on Intercom's behalf; or where necessary to enforce or protect the rights, property, or safety of Intercom, its employees, its users, or others. We may also use Intercom as a medium for communications, either through email, or through messages within the Telerik Properties. As part of their service to us, Intercom may collect and provide Telerik with publicly available contact and social Information related to you, such as your email address, gender, company, job title, photos, website URLs, social network handles and physical addresses, so that we can continue to improve our relationship with you. By using the Telerik Properties, you consent to the processing of Information and data about you by Intercom in the manner and for the purposes set out above.
Marketo. In order to market Telerik products and services, as well as help us analyze how users use the Telerik Properties and improve your experience with the Telerik Properties, we use an automation system provided by Marketo Inc. ("Marketo"), which allows us to recognize you as a unique user. Marketo tracks activity related to your receipt and response to Telerik marketing emails, as well as activity related to visits to Telerik Properties, and to track various data related to your usage of the Telerik Properties in order to provide/offer content or services related to your specific interests. Information generated or collected about your activity and/or use of the Telerik Properties will be transmitted to and stored by Marketo on servers in the United States. Marketo may also transfer this Information to third parties where required to do so by law, or where such third parties process the Information on Marketo's behalf. As part of their service to us, the Marketo system may collect and provide Telerik with contact information you submit/provide, as well as publicly available social Information related to you, such as your email address, gender, company, job title, photos, website URLs, social network handles and physical addresses, so that we can continue to improve our relationship with you. By using the Telerik Properties, you consent to the processing of Information and data about you by Marketo in the manner and for the purposes set out above.
Telerik Analytics. In order to help us improve your experience with the Telerik Properties, we use Telerik Analytics to monitor and identify trends and usage statistics. Telerik Analytics may collect certain information during a Product download, during a Product installation or update, while you are using certain Products and/or SaaS Products, Product demos, or applications on our Sites, and while you are using the Services. Such information may include, without limitation, how often different features are used, how often different buttons and menu items are clicked, execution time for different operations, error reports, download location, software version, platform information, application/Product usage, features usage, exception tracking, OS information, and Product and SaaS Product logs. The information will be transmitted to and stored by Telerik and its service providers on its and their servers. Telerik does not use Telerik Analytics to collect any information which personally identifies you. The collection of this non-personally identifiable information will cease once your use of the Telerik Properties has ceased. However, the information collected may be retained, accessed, and used by Telerik as long as necessary for the purposes described herein.
For more information on Telerik Analytics, please visit: http://www.telerik.com/analytics
- To help you navigate our Telerik Properties;
- To facilitate the sign up and login process for our Telerik Properties;
- To personalize your experience;
- To analyze which pages are visited most frequently;
- To provide features such as social sharing widgets and videos; and
- To measure advertising and promotional effectiveness.
If you do not want Telerik to deploy cookies in your browser, you can opt out by setting your browser to reject cookies or to notify you when a web site tries to put a cookie in your browser software. If you choose to disable cookies in your browser, you can still access most of the Telerik Properties, however, your ability to use some of the features may be affected.
Credit Card Processing
We use a third-party service provider to manage credit card processing. Under our agreement with this service provider, it is not permitted to store, retain, or use your Personal Information or your billing information except for the sole purpose of credit card processing on our behalf. In certain cases, we may have access to the last four digits of your credit card number, its expiration date, and the billing address (collectively, the "Billing Information"), which we will use solely to assist us in providing you better and more efficient customer service. In addition, we and our service provider may use any information processed pursuant to this section at an aggregate level for internal business analyses and fraud prevention.
Communications on the Sites
Any Personal Information or other content that you choose to submit in any forum on the Sites may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. Telerik is not responsible for the Personal Information or other content that you choose to submit in these forums.
Any content or Personal Information you publish on the Sites may also appear in search engine results (such as Google, Yahoo!, and Bing), in the cache of those search engines, in feeds, and on third-party sites pursuant to cobranding agreements. We have no control over updating and/or removal of such content or Personal Information, which is the sole responsibility of the search engines, third-party sites, and RSS web feed resources. You agree and acknowledge that Telerik is not liable for the information published in search results or by any third-party site that carries any content or Personal Information you publish on the Sites. We strongly discourage your posting any content or Personal Information that you do not want others to see or use.
We do not and cannot review all communications and materials posted to or created by users that visit the Sites or use the Services. You acknowledge that by providing you with the ability to post, view, and distribute communications, content, and Personal Information on the Sites, Telerik is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating thereto. However, we reserve the right to block or remove communications, content, Personal Information, or other submissions to the Sites, for any reason, in our sole and absolute discretion.
Use, Sharing, or Disclosing of Information
We may block users located in certain countries from using the Telerik Properties. We may retain and use your Information for as long as is required to fulfill our business objective, even after your account is terminated.
We use and may share the Information to provide and improve the Telerik Properties; deliver correspondence, communications, or services, such as newsletters, events, training, or software that you request or purchase; process orders; solicit your feedback; and inform you about Telerik Properties and services and the products and services of our promotional partners. Also, we may use the Information as described below.
- We may, from time to time, share Personal Information and Other Information with other companies who may provide you information about the products and services they offer. However, to the extent required by law, you will be given the opportunity to opt-out of such sharing.
- We may analyze your Personal Information and Other Information in aggregate form which does not identify you personally. We may share this aggregate data with our affiliates, agents, advertisers, manufacturers, and business partners. We may also disclose aggregated user statistics in order to describe the Telerik Properties to current and prospective business partners and to other third parties for other lawful purposes.
- We may employ other companies and individuals to perform functions on our behalf. Examples may include providing hosting and network services, information technology support, and customer service. These other companies will have access to the Information only as necessary to perform their functions and to the extent permitted by law.
- Telerik and its affiliates may retain, aggregate, use, and resell any Other Information collected in connection with any use of the Telerik Properties both during your use of the Telerik Properties and after such use has ended.
Under California Civil Code Section 1798.83, California residents who have an established business relationship with Telerik may choose to opt out of our sharing your Personal Information with third parties for direct marketing purposes. If you are a California resident and (1) you wish to opt out; or (2) you wish to request certain information regarding our disclosure of your Personal Information to third parties for direct marketing purposes, please send an e-mail to us or write to us as described in the "How to Contact Us" section below. As indicated herein, Telerik uses various methods to collect Personal Information, Billing Information, and Other Information for various purposes across all of the Telerik Properties. Your ability to opt out of such collection and the method(s) for opting out likewise vary (as set forth herein) according to the Telerik Property, as well as the method and purpose of collection. For this reason Telerik does not monitor, recognize, or honor any opt-out or do not track mechanisms other than those specifically set forth herein including general web browser "Do Not Track" settings and/or signals.
We take commercially reasonable steps to protect your Information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Please understand, however, that no security system is impenetrable. We cannot guarantee security, or that the information that you supply will not be intercepted while being transmitted to and from us over the Internet. In particular, e-mail sent to or from the Sites may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail. Therefore, you acknowledge and agree that we assume no liability regarding the theft, loss, alteration, or misuse of Information, including, without limitation, such Information that has been provided to third parties or other users, or with regards to the failure of a third party to abide by the agreement between us and such third party.
The information you provide upon registration is also protected by a unique customer password and user ID ("Password and ID"). You should not disclose your Password and ID to anyone and you should always remember to log off if using a shared computer. You are solely responsible for maintaining the confidentiality of your Password and ID, and for any use of your Password and ID, whether or not you have authorized such use.
Links to Third-Party Sites
How to Access and Update Your Personal Information
You can keep your Personal Information accurate, complete, and up to date by logging in to your telerik.com account. We will use commercially reasonable efforts to process such requests in a timely manner.
How to Contact Us
Safe Harbor Complaints