Telerik offers the following support plans for:
- Test Studio
- Test Studio Run-Time
| Trial | Priority |
| All support issue replies reviewed for quality assurance | No | Yes |
| Issue escalation to product development teams | No | Yes |
| Priority involvement in Beta Programs | No | Yes |
| Access to Telerik forum | Yes | Yes |
| Guaranteed response time (Mon - Fri) | 72 h. | 24 h. |
| Unlimited Web-based requests using our online ticketing system | Yes | Yes |
| Validity | 30 days | 1 year |
| All service packs for the product version you purchased | No | Yes |
| All major versions and service packs for your product for a period of one year | No | Yes |
Trial Support Package
Included in all trial licenses.
Priority Support Package
Included in the following license types:
- Test Studio
- Telerik Testing Framework (No priority support package included in the license, however, it can be purchased separately)