Telerik offers the following support plans for:
- Test Studio
- Test Studio Run-Time
|Support plans ||Trial ||Priority |
|All support issue replies reviewed for quality assurance ?Our Fair Usage Policy applies to this option. || — ||✓ |
|Issue escalation to product development teams ?Our Fair Usage Policy applies to this option. || — ||✓ |
|Priority involvement in Beta Programs || — ||✓ |
|Access to Telerik forum ||✓ ||✓ |
|Guaranteed response time (Mon - Fri) ?Our Fair Usage Policy applies to this option. ||72 h. ||24 h. |
|Unlimited Web-based requests using our online ticketing system ?Our Fair Usage Policy applies to this option. ||✓ ||✓ |
|Validity ||30 days ||1 year |
|All service packs for the product version you purchased || — ||✓ |
|All major versions and service packs for your product for a period of one year || — ||✓ |
Trial Support Package
Included in all trial licenses.
Priority Support Package
Included in the following license types:
- Test Studio
- Telerik Testing Framework (No priority support package included in the license, however, it can be purchased separately)
What is the Fair Usage Policy?
In order to keep providing our industry-leading level of support, we have instituted a fair usage policy for our support services. As outlined in our Support Policy, all support requests from customers with at least ten times the average number of support requests will be reviewed by the support director.
Does Telerik offer any additional services?
Our support includes all of the benefits listed above. We know, however, that there are cases where you might need a more customized level of service.
is available to assist you with:
- custom software development
- training & mentoring
- application assessments
- UX & design
- enterprise solutions
We also have an extensive network of
who share our commitment to quality and 100% customer satisfaction.