TeamPulse Ideas and Feedback Portal is a web-based solution for managing customer feedback. It is available as a TeamPulse add-on.
Through the Ideas and Feedback Portal, your customer can easily submit feedback like feature requests, bugs, or ideas. This guarantees that all their feedback will be reviewed by the team and, if approved, turned into items like requirements or bugs.
Customers can vote for the items published on the portal and help you prioritize the features that will bring most value to them. The portal allows “Positive” as well as “Negative" voting, so you can better capture the bigger picture.
Thanks to the built in notifications system, users can easily stay up to date with the progress of items they have submitted, voted for or commented on.
The Ideas and Feedback Portal is based on HTML and is 100% mobile device friendly. This means users can access and use the portal on the go from their iOS, Android or Windows mobile device. See how the feedback portal looks on an iPad
If you don’t want portal users to see each other’s feedback, you can enable the private feedback feature. This way, only your team and the author of the private item will be able to see it.
Once you have gathered all the necessary feedback around an item, you can quickly turn it into a requirement or a bug inside TeamPulse.
If you have clients from different countries you can localize the Ideas and Feedback Portal to a language of your choice. It is as easy as editing a text file. See how to localize a portal
The default feedback categories are Ideas, Feedback, Feature Requests, Problems. To help you better categorize and manage feedback TeamPulse allows you to modify the names and number of these categories.
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