Telerik offers the following support plans for:
- RadControls for ASP.NET AJAX
- Telerik Extensions for ASP.NET MVC
- RadControls for Silverlight
- RadControls for Windows Phone
- RadControls for WinForms
- RadControls for WPF
- Telerik Reporting
- OpenAccess ORM
- JustCode
- JustMock
- JustTrace
| | Trial | Standard | Priority |
| All support issue replies reviewed for quality assurance | No | Yes | Yes |
| Issue escalation to product development teams | No | No | Yes |
| Priority involvement in Beta Programs | No | Yes | Yes |
| Access to Telerik forum | Yes | Yes | Yes |
| Guaranteed response time (Mon - Fri) | 72 h. | 48 h. | 24 h. |
| Unlimited Web-based requests using our online ticketing system | Yes | Yes | Yes |
| Support Term | 60days | 1 year | 1 year |
| All service packs for the product version you purchased | No | Yes | Yes |
| All major versions and service packs for your product for a period of one year | No | No | Yes |
Trial Support Package
Included in all trial licenses.
Standard Support Package
Included in all Developer Licenses.
NOTE: The Standard Support Package is not offered for Telerik Test Studio and Test Execution products.
Priority Support Package
Included only in the licenses with Subscription and Priority Support