How an issue gets into the issue tracker
Every time an issue is submitted by a client Telerik support officers evaluate it and log confirmed bug reports and approved feature requests in the public issue tracker. If an issue reported by you is logged, you will receive a link to the public issue tracker.
Additionally everyone can suggest an issue directly from the issue tracker submission form. Note that it may take some time while your issue appears online. Initially your issue will be registered with a status “open” and labeled “Not scheduled”. Submitting an issue does not bind Telerik to any obligations of implementing it or replying to the submitted request, but gives an opportunity to be reviewed by the respective team and possibly to be included in the roadmap.
How to follow an issue
All issues including the ones you have submitted can be viewed and tracked by any user. You can have a list of issues you track and check it regularly in the “Issues You Track” section. To build and view the content of this list you have to be logged.
You will receive an e-mail notification when a problem is fixed or a feature is implemented with a link to the respective build for each issue you track.
Additionally you can subscribe and check via RSS the updates for all issues within a selected product, or product area.
How to raise issue’s priority
Everyone can rate, comment, and affect the priority of any logged issue, including yours. If you consider an issue as important you can vote for it or discuss it with others using the comments section of each issue. Most voted issues or ones inspiring discussions have more chances to end up for implementation. Voting and commenting issues requires login.