How an issue gets into the issue tracker

Every time an issue is submitted by a client Telerik support officers evaluate it and log confirmed bug reports and approved feature requests in the public issue tracker. If an issue reported by you is logged, you will receive a link to the public issue tracker.

Additionally everyone can suggest an issue directly from the issue tracker submission form. Note that it may take some time while your issue appears online. Initially your issue will be registered with a status “open” and labeled “Not scheduled”. Submitting an issue does not bind Telerik to any obligations of implementing it or replying to the submitted request, but gives an opportunity to be reviewed by the respective team and possibly to be included in the roadmap.

How to follow an issue

All issues including the ones you have submitted can be viewed and tracked by any user. You can have a list of issues you track and check it regularly in the “Issues You Track” section. To build and view the content of this list you have to be logged.

You will receive an e-mail notification when a problem is fixed or a feature is implemented with a link to the respective build for each issue you track.

Additionally you can subscribe and check via RSS the updates for all issues within a selected product, or product area.

How to raise issue’s priority

Everyone can rate, comment, and affect the priority of any logged issue, including yours. If you consider an issue as important you can vote for it or discuss it with others using the comments section of each issue. Most voted issues or ones inspiring discussions have more chances to end up for implementation. Voting and commenting issues requires login.

The overview screen shows the product lines and the number of issues each product line has for the current quarter.

1. Arriving on the Issue Tracker landing page you can see all product lines of Telerik and select a product to view issues for.
2. Activity summary is available to show issues that are addressed currently by Telerik development teams and will be released at the end of the current quarter.
3. You can also check the benefits of using the Issue Tracker logged.

1. After selecting a product you will be directed to screen where lists of respective issues are available. You can review all issues per product, or choose to browse only issues addressed in previous releases. There are also tabs for issues that are currently developed and will be released with the next major release, and for new suggestions sent by clients or the Issue Tracker users that are not scheduled yet for implementation.
2. Switching between products is easy using the drop list with all available product lines. So for example if you are checking on the Silverlight issues that are in “Work in progress” you can easily switch and check which are the issues currently addressed in WPF.
3. When changing products and tabs you can always check the Activity widget what is the number of issues in the respective list distributed by status – open, in progress, resolved. If you need more detailed statistics on the issues status – click the charts link and go to a dedicated page with more comprehensive presentation of that data.
4. Search is available within the selected tab and product so you can sift through the issues’ list using keywords.
5. You can browse issues in two modes – list view and table view – according to your preferences.



6. If you choose the list view you can quickly sort issues by most recent or most voted. In addition filters for product area, issue type, release, and status can be applied. The Issue Tracker has the following statuses for the issues:
   - Open – work on the issue has not started yet;
   - In progress - developers have started to work on this issue;
   - Resolved - the issue has been already resolved;
   - Canceled - the issue has been rejected due to a reason specified in its description (e. g. duplicates of already existing issues; the problem is obsolete, etc.)
   Full issue content can be read in the list mode and therefore voted directly from here.



7. When browsing in table view sorting is available for all columns of the grid, and same filters can be applied.



8. Release timeline in the footer show all upcoming product releases if you need to consult what’s coming.

1. Besides full description, issue’s details screen lists all comments for the problem and option for logged users to submit comments.
2. Subscribe for RSS feed, if you are interested to follow all issues related to product area the issue is part of.
3. You can vote for the issue to raise its priority
4. Or to start tracking the issue and receive update on your e-mail when the issue is addressed.
5. Resolved issues have links to download them from the product’s download page in Your Account or from the product trial in case you are not a client.

Here you can access all issues from any product that you have marked as tracked while browsing the application. An issue can be marked as tracked or to be removed from the tracking list by toggling the “star” icon in the list or the detail view of the issues. In addition all issues that you track are accessible in Your Account at the Telerik site.

For issues you track that are still open or in progress you will receive an e-mail notification when the problem is resolved or the feature is implemented. The mail contains a link where to download the solution.

You can also use tracking to build a list of favorites you can easily access in the “Issues you track” tab every time you open the Issue Tracker and spare the multiple searching for one problem.

Every logged user can vote for an issue and this way to raise its priority for implementation.

If you are not logged and hit the “Vote” button, the Issue Tracker will prompt you to log in with your Telerik account.

Every user can vote only once for an issue. Users can vote for any issue that has not been resolved.

Every logged user can submit a comment on a specific issue and participate in the common discussion on the problem.

If you are not logged and choose the “Add comment” button, the Issue Tracker will prompt you to log in with your Telerik account.

If you can find the feature that you need for a specific product you may submit a suggestion through the issue tracker. Click the “Suggest new” button and fill in the form.

• You will have to fill the product and the area you are making a suggestion for – for example ASP.NET AJAX and RadChart.
• Then while you type your suggestion title we will check if there is already a request matching yours and will serve you the results if any similar are available.
• To submit a suggestion you will have to identify yourself – by providing your e-mail or by using you Telerik credentials. If you want your request to appear in the Issues You Track section, use your Telerik account. These fields will not be visible if you are already logged and you will proceed directly.

The activity charts display statistics for issues of a selected product line for the current tab. You can check the statistics for all issues per product or check only past releases, current work or new suggestions.

1. This timebar displays the status changes trend for the past 12 months of all submitted issues per product.
2. You can also see a summary of issues distributed by type.
3. In addition a drill-down for distribution by product area is available.