Home / Community & Support / Developer Productivity Tools Forums / Silverlight > General Discussions > Silverlight Help Error

• Gary

  Posted on Dec 28, 2009 (permalink)

  Opening the Help document for the "RadControls for Silverlight Q3 2009 SP1\RadControls for Silverlight Documentation" produces the following results...
  The MS Document Explorer opens with the correct Content List in the left pane and no text in the right pane. Double clicking on any Content Item (Introduction for example) produces a dialog box with the Title "Microsoft Document Explorer has stopped working" and a text of "A problem has caused the program to stop working correctly. Blah blah blah" and the options to Debug or Close Program.
  
  All the other help files open and display the contents fine. Just the Silverlight has the problem.
  
  Windows 7 Ultimate 64 bit
  VS 2008 SP1
  RadControls Q3 2009 SP1
  
  Gary

  Reply

• Kalin Milanov Kalin Milanov

  Posted on Dec 28, 2009 (permalink)

  Hello Gary,
  
  We were able to reproduce the problem you described and we will providing a fix for our Service Pack 2 which will be available in the middle of January 2010.
  
  I apologize for the inconvenience caused.
  
  Kind regards,
  Kalin Milanov
  the Telerik team

  
  Instantly find answers to your questions on the new Telerik Support Portal.
  Watch a video on how to optimize your support resource searches and check out more tips on the blogs.

  Reply


• Gary

  Posted on Dec 28, 2009 (permalink)

  Kalin,
  
  Thanks for your response.
  Can you supply the web link for the on-line version of this help file?
  
  Gary

  Reply

• Hristo Hristo

  Posted on Dec 29, 2009 (permalink)

  Hi Gary,
  
  Our online help documentation for Silverlight is located here.
  
  Please let me know if I can be of further assistance.
  
  Kind regards,
  Hristo
  the Telerik team

  
  Instantly find answers to your questions on the new Telerik Support Portal.
  Watch a video on how to optimize your support resource searches and check out more tips on the blogs.

  Reply

• meidianto

  Posted on Dec 29, 2009 (permalink)

  Thanks Hristo, it also helps me.
  I blogged it.
  

  Reply

• meidianto

  Posted on Dec 29, 2009 (permalink)

  I found that if we run it manually it will not error:
  C:\Program Files\Telerik\RadControls for Silverlight Q3 2009 SP1\Documentation\ViewHelp.bat
  

  Reply

• Gary

  Posted on Dec 29, 2009 (permalink)

  Thanks Meidianto,
  
  that worked for me as well.

  Reply

Back to Top

Home / Community & Support / Developer Productivity Tools Forums / Silverlight > General Discussions > Silverlight Help Error