The TeamPulse Ideas & Feedback Portal is a web-based solution for managing customer ideas and feedback and comes as a TeamPulse extension priced at $2999 per instance. It will help you connect your product team with your customers, partners and other company departments so that you can focus on what matters most – building the right features in the right priority and increase customer value. And of course, being a web-based solution, the Ideas & Feedback Portal is accessible by everyone regardless of their platform and device.
Portal Screenshots
Features for Your Customers
Following More ItemsNew
For items you are just interested in, but have not submitted, voted for, or commented on, there is the option to “Follow this item” and it also goes to ”Your Items” section of the portal.
Email NotificationsNew
Keep an eye on the items you are interested in without being signed in on the portal thanks to the ability to subscribe to receive email notifications on changes made to items you follow.
Adding AttachmentsNew
Now your customers can add attachments when submitting items such as mock-ups, error screens. From the portal settings you can define the maximum number of attachments to a single item, define maximum size of a single attachment, and specify restricted file extensions.
Following Items
The Ideas & Feedback Portal provides a convenient way for customers to follow the items they have submitted, voted for or commented on. Those items are automatically organized in the “Items You follow” and "Your Items" sections of the portal.
Voting
Customers can vote for the items published on the portal and help you prioritize the features that will bring most value to them. The portal allows “Positive” as well as “Negative" voting, so you can better capture the bigger picture.
Submitting
Through the Ideas & Feedback Portal your customer can easily submit input into the categories you have predefined for them like feature requests, problems, ideas or general feedback. This input is then piped into the dedicated TeamPulse project. From there you can easily turn the feedback into actionable project items like requirements or bugs.
Commenting
In addition to voting customer can also leave comments on each item in the portal. This way they can create discussions or ask questions about certain items.
Features for Your Team
Theme CustomizationNew
Get the portal closer to your company’s look and feel thanks to its theme customization - upload a logo, change the background and links colors, as well as upload custom CSS or JavaScript template.
Turning Feedback Into Work Items
Once you have gathered all the feedback around an item you can quickly turn it into a requirements or bug with the TeamPulse Quick Linker.
Publishing Multiple Projects
TeamPulse allows you to create a separate portal site for each of your projects. This way you can gather feedback from different groups of stakeholders depending on the project they are involved in.
Publishing Items
Using the Ideas & Feedback module in TeamPulse your team can easily publish the items that you want your customers to give you feedback for. Those items can be new features or just ideas.
Capturing Customer Feedback in TFS
The portal gives teams using Microsoft TFS a simple and cost-effective solution for capturing customer feedback in TeamPulse and then turning it in requirements or bugs that are synced with TFS. See how to video
Collaborating with Customers
The Feedback Portal allows you to continuously collaborate with your clients. Your team can directly engage portal users who have submitted comments by responding and thus creating conversations around items.
Customizing Feedback Types
TeamPulse allows you to set custom types for the feedback items that will be published on the portal depending on your project’s specific needs. Classifying your feedback items into categories will help clients to be more precise when submitting a new request.
Working from Your Smartphone or Tablet
The Ideas & Feedback Portal is based on HTML and is 100% mobile device friendly. This means that users can access and use the portal on the go from their iOS, Android or Windows mobile device. Check out the portal on an iPad.
Screenshots of Customized Feedback Portals
Try the portal as part of TeamPulse!