Secure Bug Reports for Exceptional Customer Support
An all-in-one tool that collects bug details to help you resolve issues faster and more efficiently while delighting your end-users.
Successfully Delighting End-Users and Support Teams
Fiddler Jam provides a powerful chromium-based browser extension for end-users to record network activity, capture console logs and screenshots along with a cloud-based portal for support teams to inspect and troubleshoot sessions, screenshots, and console logs.
With only a few clicks the Fiddler Jam browser extension can
do all of this in minutes.
- Capture video and screenshots of user's session
- Capture user actions such as click, input, scroll, navigate, open/close tab
- Capture network traffic
- Capture developer console logs
- Capture Session and Local Storage
- Clear cache and cookies before the recording starts
- Generate a sharable link with the captured data
Fiddler Jam Embedded is a JavaScript library that provides an API to integrate the capture and share functionalities into your page while using your UI.
- Capture video, screenshots and user actions
- Capture network traffic and console logs
- Capture Local and Session Storage
- Integrate the capture and share functionalities into your application with complete UI control
- Enable end-users to report issues out of the box through a simple button – no need to install additional software
- Empower end-users to submit recorded logs directly to your workspace
- Choose the option to password-protect the recorded log before submission
The Fiddler Jam portal provides support teams a secure place to perform any of these actions with ease:
- Inspect captured video and screenshots
- Inspect user actions such as click, input, scroll, navigate, open/close tab
- Inspect captured network traffic
- Inspect developer console logs
- Inspect captured Local and Session Storage
- Explore capture info such as OS, browser, screen resolution, localization and more
- Share captured logs with teammates
- Import in Fiddler Everywhere or export HAR file
- Integrate your third-party issue tracking service and link logs to GitHub
How Fiddler Jam Zeros in on the Problem
End-User
Using the Fiddler Jam browser extension, the end-user submits their logs in a self-service and secure way. To eliminate the concerns and risks associated with storing sensitive data, the submitted captured logs are focused on the specific browser tab only.
Support Team
The support team member completes the initial analysis of the bug being reported. Seeing precisely what the end-user is experiencing, the support agent can quickly determine the proper resolution approach without wondering if something critical to the fix was missed.
Developer Team
The developer team receives portable data logs and, in most instances, can resolve the issue on the fly with the collaboratively provided context. The developer team can complete an advanced log analysis if needed with Fiddler Everywhere. Learn about the integration.
What Data is Recorded from the End-User?
Fiddler Jam records all network activity in the end-user’s current browser tab. What you can expect to see in a log recording includes:
- Recorded video
- Recorded screenshots
- All HTTP/HTTPS traffic
- Loaded page clicks
- Console logs executed from the source code
- Captured details from Local and Session Storage
- User actions such as click, input, scroll, navigate, and open/close tab
- Operating system, browser type, screen resolution, and localization details
Fiddler Jam for the End-User in Three Easy Steps
Install Browser Extension
To Get the Fiddler Jam extension, click Add to Chrome from Chrome Web Store or Get the Add-on from the Microsoft Edge store.
Start Capture
Click the Fiddler Jam icon in the browser’s address bar, then click Start Capture to record the bug.
Share Logs
After the session has been captured, share the session using a public or protect the log with a password.
Benefits of Using Fiddler Jam
Keep your schedule on track
Fiddler Jam eliminates the need for remote meetings with clients. All the information needed to effectively troubleshoot is in generated Fiddler Jam log file.
Get tickets out of the queue
Those support tickets that are hurting your average issue resolution time, get to their root cause quickly by having Fiddler Jam expertly record what is happening at every moment.
Find those untraceable bugs
Allow remote users from around the world to record a session and send a log even if you are in geographical location where the same app version is not available. Use the mocking button to see what the problem is within their version and debug with full eyes.
Streamline your tool use
Fiddler Jam is the solution that allows any support team to handle support tickets without requesting extra information from the client and it removes the reliance on additional tooling.
No server-side dependencies
With the Fiddler Jam browser extension, you can avoid the host of traditional adoption barriers, including IT system lockdowns.
Ease of use
Because Fiddler Jam is not a native solution, end-users can easily share the encountered bug with the support team as a link.
What's New with Telerik Fiddler Jam
-
Enacted Embedded Library
The Fiddler Jam Embedded approach allows you to integrate the product’s capturing functionalities into your web application through a simple code snippet.
-
Specified Time Submission
End-users can set the playback range for recorded logs they plan to submit. You receive only the defined portion of the log needed to inspect specific actions, requests, screenshots, and videos.
-
Enhanced Video and Screenshot Capture
Discover how with the Chrome Extension, you can extend the log information by including a video recording of the expected browser page as well as screenshots for each user interaction. Choose between two video formats - DOM or pixel-perfect.
-
Reinforced Sensitive Data Masking
Eliminate the concerns associated with clients sending sensitive data inadvertently. By design, Fiddler Jam has built-in logic for recognizing types of data that may be sensitive and automatically masks it in log and video files.
Pricing Plans
Starter
For a small team of power users
- Unlimited users
- Unlimited accepted/open log captures
- Video recording
- Network log capturing
- Console logs
- User interaction capturing
- Local and session storage capturing
- Sensitive data masking
1 ticket per user, per month10 tickets per user, per month
Let's talk
Growth
For growing teams with
bigger project needs
- Unlimited users
- Unlimited accepted/open log captures
- All of the features in Starter, plus:
- Third-party issue tracking integration
- Fiddler Jam Embedded
1 ticket per user, per month10 tickets per user, per month
Let's talk
Business
For larger, expansive teams
and workgroups
- Unlimited users
- Unlimited accepted/open log captures
- Everything in the Growth plan, plus:
- SSO offers security and compliance benefits
Unlimited tickets
Let's talk
Enterprise
For teams with specific
business requirements
- Need a custom quote
for your 20+ user license team? - Need custom features?
Let's talk
Contact usPurchase new seats at a prorated price up until the end of the subscription.
Your Fiddler Jam Trial Includes:
- A fully functional 14-day product trial.
- Strict data privacy protection. Your data remains with you, it will never be shared.
- Easy upgrade path to a licensed product.
- Full access to all online documentation, community forums and tutorials.
