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Telerik platform down

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Ignacio
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Ignacio asked on 22 Jun 2017, 09:03 AM

Help !!!

Telerik platform and backend services down !!!

 

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Anton Dobrev
Telerik team
answered on 22 Jun 2017, 09:08 AM
Hello Ignacio,

Unfortunately, now there is an unplanned maintenance on all Telerik Platform tools and services. The team is working to do this as quickly as possible but at the current stage we cannot commit to a timeframe. 

You can examine the information about the incident at our status page here and subscribe for notifications.

Please accept our sincere apologies for any caused inconvenience.

Regards,
Anton Dobrev
Progress Telerik
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TomW
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answered on 22 Jun 2017, 01:03 PM

Hi Anton

Please can we have an update on this issue as we need to know what business continuity we need to implement.

 

regards

 

Tom Williams

BCA Fleet Solutions.

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Boschi
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answered on 22 Jun 2017, 01:10 PM

Hello

Status of down?

 

URGENT! URGENT!

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Boschi
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answered on 22 Jun 2017, 01:11 PM

Hello

Ho many time for restart the services?

 

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Overall
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answered on 22 Jun 2017, 02:50 PM
Do you have any news about when it will be available again? The status page indicated in the first answer is not very helpful since it says nothing ...
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Mike
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answered on 22 Jun 2017, 04:12 PM
Telerik subscribers deserve an update -- more transparency in this issue. Please post  an update.
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CONSTANTIN
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answered on 22 Jun 2017, 07:53 PM
Our apps are down for 10 hours now. Clients started calling as they can't access their data and we don't even have a timeframe to give them. We understand issues occur, but with something so big, we need to be better informed.
This will result in ugly repercussions from our clients, and eventually on yours.
Please provide some updates as to what to expect.
Best regards!
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Anton Dobrev
Telerik team
answered on 22 Jun 2017, 09:59 PM
On behalf of the Progress Telerik Platform team we would like to offer our apologies for the delayed information update and the situation that occurred. 

We posted additional information to the status page here that explains the situation with more details. We expect to post more and actual information in the upcoming hours, so please subscribe to the incident page for updates.

We understand the impact this has for our customers - that is why the backend services (Data, Users, Notifications, etc.) which are used to run production apps are treated with greater priority. 

This said, we would also like to assure you that we are working on getting all of our services up and running as soon as possible.

Regards,
Anton Dobrev
Progress Telerik
Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Feedback Portal and vote to affect the priority of the items
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Boschi
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answered on 23 Jun 2017, 09:18 AM
Please .. let us know what is happening !!
We must give feedback to our customers!
We have tens and dozens of phone calls!
Our customers are beginning to ask for money for damage

Give us a technical answer ... and above all, certain times! We have to decide what to do!

The situation is really absurd!

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Boschi
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answered on 23 Jun 2017, 10:01 AM

Give us some information please!!!!!!

The situation is most most critical! 

 

 

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Boschi
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answered on 23 Jun 2017, 10:16 AM
Hi everyone .. I created a facebook group for us telerik clients with problems.
Who wants to participate here is the link
At least we are confident about what to do!

https://www.facebook.com/groups/160850804456969
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CONSTANTIN
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answered on 23 Jun 2017, 10:29 AM
Thanks for the update Anton.
We subscribed to the incident event and hoping for restoration of service soon.
It seems that this one hit us all pretty bad.
Best regards!
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Bulent
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answered on 23 Jun 2017, 10:43 AM
This outage showed that we shouldn't depend on Telerik anymore. We started to change our product life-cycle..
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Anton Dobrev
Telerik team
answered on 23 Jun 2017, 12:08 PM
Perhaps you have received a notification or checked the status page here.

It is updated with more detailed information including an action plan and time-frames. 

We are also grateful for all of the feedback from the activity in the community (which was already communicated to the management) and for your patience. 

Please note that all official information will be posted to the status page. 

Regards,
Anton Dobrev
Progress Telerik
Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Feedback Portal and vote to affect the priority of the items
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Robert
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answered on 23 Jun 2017, 02:37 PM
At least this has helped me find bugs in my code that relied on Telerik always being up.
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Ignacio
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Anton Dobrev
Telerik team
TomW
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Boschi
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Overall
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Mike
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CONSTANTIN
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Bulent
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Robert
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