Upon a receipt of a written request for a project from the Client, the Service Provider shall perform the following:
- Formally acknowledge receipt of the request for a project of programme.
- Provide the Client with a document template named the Project Request Form, which the Client must complete as thoroughly as possible, and return to the Service Provider.
- Formally acknowledge to the Client when the completed Project Request Form was received.
- Review the received the completed Project Request Form to ensure the required information has been provided in order for the Service Provider to initiate the project.
- Classify the envisaged project according to the Service Provider's Project Classification Criteria.
- Prepare and submit a professional services quotation to the Client which will reflect the fee that will be payable to the Service Provider for the Project Definition. The quotation will cover all work effort by the Service Provider to complete the definitions of the envisaged project.
- Upon receipt of formal acceptance of the Service Provider's quotation for the Project Definition, in the form of a Purchase Order from Client, the Service Provider will acknowledge receipt and confirm to the Client that the project will be registered.
- Register the envisaged project by recording it into the Service Provider's Project Register.
- Identify and assign a suitable Project Manager to registered project, and inform the Client that a Project Manager has been assigned and arrange for a formal Project Initiation meeting between the Service Provider's Project Manager and the Client Stake Holders.
- The allocated Project Managed to prepare and conduct the Project Initiation meeting. during which all the roles and the responsibilities pertaining to the Project Definition will be discussed and agreed. A date on which the first Project Definition Workshop will be conducted must also be discussed and agreed at this meeting.
- Minutes will be produced for all project meetings, without exception. If required, for purposes of convenience, transparency and record keeping, the meetings may be recorded by audio and/or video recorder.
The distribution and acceptance of the Project Initiation meeting will conclude the Project Initiation.