Fiddler Jam provides a powerful chromium-based browser extension for end-users to record network activity, capture console logs and screenshots along with a cloud-based portal for support teams to inspect and troubleshoot sessions, screenshots, and console logs.
With only a few clicks the Fiddler Jam browser extension can
do all of this in minutes.
The Fiddler Jam portal provides support teams a secure place to perform any of these actions with ease:
Using the Fiddler Jam browser extension, the end-user submits their logs in a self-service and secure way. To eliminate the concerns and risks associated with storing sensitive data, the submitted captured logs are focused on the specific browser tab only.
The support team member completes the initial analysis of the bug being reported. Seeing precisely what the end-user is experiencing, the support agent can quickly determine the proper resolution approach without wondering if something critical to the fix was missed.
The developer team receives portable data logs and, in most instances, can resolve the issue on the fly with the collaboratively provided context. The developer team can complete an advanced log analysis if needed with Fiddler Everywhere. Learn about the integration.
Fiddler Jam records all network activity in the end-user’s current browser tab. What you can expect to see in a log recording includes:
Click the Fiddler Jam icon in the browser’s address bar, then click Start Capture to record the bug.
After the session has been captured, share the session using a public or protect the log with a password.
Fiddler Jam eliminates the need for remote meetings with clients. All the information needed to effectively troubleshoot is in generated Fiddler Jam log file.
Those support tickets that are hurting your average issue resolution time, get to their root cause quickly by having Fiddler Jam expertly record what is happening at every moment.
Allow remote users from around the world to record a session and send a log even if you are in geographical location where the same app version is not available. Use the mocking button to see what the problem is within their version and debug with full eyes.
Fiddler Jam is the solution that allows any support team to handle support tickets without requesting extra information from the client and it removes the reliance on additional tooling.
With the Fiddler Jam browser extension, you can avoid the host of traditional adoption barriers, including IT system lockdowns.
Because Fiddler Jam is not a native solution, end-users can easily share the encountered bug with the support team as a link.
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The Fiddler Jam Embedded approach allows you to integrate the product’s capturing functionalities into your web application through a simple code snippet.
End-users can set the playback range for recorded logs they plan to submit. You receive only the defined portion of the log needed to inspect specific actions, requests, screenshots, and videos.
Discover how with the Chrome Extension, you can extend the log information by including a video recording of the expected browser page as well as screenshots for each user interaction. Choose between two video formats - DOM or pixel-perfect.
Eliminate the concerns associated with clients sending sensitive data inadvertently. By design, Fiddler Jam has built-in logic for recognizing types of data that may be sensitive and automatically masks it in log and video files.
For a small team of power users
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