Support Plans
Our support plans are designed to cover you all the way, from initial evaluation to a successful release. From a selection of 'always-on' online resources to a selection of communications channels, we're always there to help.
Purchase > Support Plans
Support Options | Trial | Priority | Ultimate |
| Applies to | All Trial Products?Trials for ASP.NET AJAX, Silverlight, WPF, WinForms, Windows Phone, Windows 8, Kendo UI Complete for ASP.NET MVC, Reporting, JustCode, JustTrace, JustMock |
Individual Products?ASP.NET AJAX, Silverlight, WPF, WinForms, Windows Phone, Windows 8, Kendo UI Complete for ASP.NET MVC, Reporting, JustCode, JustTrace, JustMock
DevCraft UI Edition?ASP.NET AJAX, Silverlight, WPF, WinForms, Windows Phone, Windows 8, Kendo UI Complete for ASP.NET MVC
DevCraft Complete?ASP.NET AJAX, Silverlight, WPF, WinForms, Windows Phone, Windows 8, Kendo UI Complete for ASP.NET MVC, Reporting, OpenAccess ORM, JustCode, JustTrace, JustDecompile, JustMock | DevCraft Ultimate?ASP.NET AJAX, Silverlight, WPF, WinForms, Windows Phone, Windows 8, Kendo UI Complete for ASP.NET MVC, Reporting, OpenAccess ORM, JustCode, JustTrace, JustDecompile, JustMock |
| Support Term?Our commercial licenses include a 1-year support term. Our trial licenses come with 30-day dedicated support to help you complete a successful evaluation. | 30 days | 1 year | 1 year |
Unlimited Ticket Support (Mon – Fri)?Get help directly from the people who built our tools. Experience Teleriks renowned support service.
*Please note that a Fair Usage Policy applies. 24h maximum lead-time for each response Mon-Fri, excluding public holidays. 72h lead-time for trial licenses. | 72h response | 24h response | 24h response |
| Access to All Telerik Forums?743,776+ posts, 795,240+ members and counting. Access a wealth of resources and get connected to our vibrant community. | | | |
| Access to Online Documentation?Step-by-step guides, API References, each function examined. Your first choice for How To’s and new features explained. | | | |
| Demo Apps With Full Source Code?Download working applications with full source code. A good starting point for rapid prototyping and best practices examples. | | | |
| Videos, Webinars, Blogs?From broad introductory topics to Q&As and comments. Engage with our team and ask the questions relevant to you. | | | |
| Knowledge Base Articles and Code Library?Find code samples, shared knowledge articles and get hands-on experience with our tools. | | | |
| Public Issue Tracking System?Full transparency on the issues we have verified, scheduled and working on in real time. Every vote counts. | | | |
Product Updates for 1 Year?All updates, all services packs and all new features for a 1-year term.
*Only available with an active support plan. You can purchase a multi-year plan to lock discounted rates | | | |
Phone Assistance (Mon – Fri)?Pick up the phone and speak to a technical person right away. Get quick advice and direction, or help us understand the full scope of the issue.
*Please note that a Fair Usage Policy applies. Mon-Fri, 8am - 10pm UTC. Only available with DevCraft Ultimate. | | | |
Remote Web Assistance (Mon – Fri)?Demonstrate any issues in the environment they occur in.
*Please note that a Fair Usage Policy applies. 24h lead-time. Subject to scheduling availability, 8am – 2pm UTC, Mon-Fri, excluding public holidays. Only available with DevCraft Ultimate. | | | |
Issue Escalation - 16h response (Mon – Fri)?Escalate your tickets as highest priority in our support queue.
*Please note that a Fair Usage Policy applies. 16h maximum lead-time for each response Mon-Fri, excluding public holidays. Only available with DevCraft Ultimate. | | | |
Ticket Pre-screening - 4h response (Mon – Fri)?Option for a Ticket Quick Check. We will confirm that you have provided enough information for our support team to work on the issue.
*This is a pre-screening process only. We aim to respond in 4 hours. The service is available between 8am – 10pm UTC, Mon – Fri, excluding public holidays. Please note that a Fair Usage Policy applies. | | | |
These plans are available for:
DevCraft Ultimate, DevCraft Complete, DevCraft UI Edition, ASP.NET AJAX, Silverlight, WPF, WinForms, Windows Phone, Windows 8, Kendo UI Complete for ASP.NET MVC, Reporting, JustCode, JustTrace, JustMock. Please note that OpenAccess ORM and Just Decompile are free products with no support, except when purchased as a part of DevCraft Ultimate or DevCraft Complete
PURCHASING OPTIONS
Renewals & Upgrades
The renewals and upgrades scheme guarantees continious service by our support teams and gives you another year of free updates.
Volume Discounts
Choose multibuy for a 'the more you get, the more you save' benefit. Just add your selection to the shopping cart.
Request a quote
If you need an official quote in order to purchase our products, please use the form below.