Telerik

Licensing

• How do you license your Developer licenses?

  Our Developer Licenses allow 1 developer to work with the design-time product. If you purchase a license for multiple products, i.e. Telerik Premium Collection for .NET license, still only 1 developer would be able to use the Telerik tools.

  The Developer Licenses are perpetual and have NO deployment limitations - they allow the use of our controls for an unlimited number of applications spanning various servers and domains. In contrast to competitive products, the Telerik Developer License works WITHOUT license keys and you can be certain that you will never get a license key error.

• What are the advantages of the License with Subscription?

  The Developer License with Subscription and Priority Support is the best choice for professional developers. Below you will find the reasons why our customers prefer this licensing option:

  - 1 Year Subscription - enjoy a full year of free updates and take advantage of the latest and greatest Telerik products. Telerik has the most aggressive product roadmap releasing new products and updates 3 times per year. The subscription renewal price is only 50% of the list price of the Subscription License.

  - Source Code - the license provides you with full C# and JavaScript source code.

  - Priority Support Package -  As a Subscription holder you get our Priority Support Package which guarantees that your support inquiries will be answered within 24h (Mon-Fri).

  All the above benefits are not available with the standard Developer License. If you purchase a license without subscription, you will only receive the Service Pack releases for the version you purchased. You will not receive the next official release version. You will not be entitled to source code access. The Developer License comes with Standard Support Package - the guaranteed response time is 48h (Mon-Fri).

• New Am I entitled to free upgrades as part of my license?

  Depending on the license which you have purchased you may be entitled to Service Pack releases only or to Official Release Versions.
  
  If you have purchased a Developer License with Subscription and Priority Support, you will be entitled to receive all Official Release Versions and corresponding Service Packs for a period of 1 year.
  
  If you have purchased a Developer License (without Subscription), you will be entitled only to Service Pack releases for the version you have purchased.

• I purchased a Single Developer License a couple of weeks before your major version release. Am I eligible for a free upgrade?

  Yes, we offer free major version product updates if you have placed your order within 30 days prior to the official release of the major version.

• Are the support packages different for the different licenses?

  Yes, each license has a different support package.

  License Type	Trial License	Developer License	Developer License with Subscription
  Support Package	Trial	Standard	Priority
  All issues addressed by Senior Support Engineers
  Issue escalation to product development teams
  Priority involvement in Beta Programs
  Access to support forum
  Access to priority support channels for quickest service
  Unlimited Web-based requests using my Support
  Product updates for 1 year
  Validity	60 days	1 year	1 year

• What happens with my support package when my subscription expires?

  Both the Standard and Priority support packages expire after 1 year. If you want to renew your support, you need to renew/purchase a subscription license for one of the suites. If you decide not to renew your support package, you will still be able to use the forum and KB articles, but you will not be able to take advantage of the on-line ticketing system or e-mail support.

• How do I renew my Subscription?

  Shortly before your subscription expires in a year after your purchase, we will send you an invitation to renew. We send 4 Subscription reminder e-mails (2 months, 1 month, 2 weeks and 1 week prior to expiration). The subscription renewal will cost 50% of the original price of the license. In order to renew, login your Your Account and click on Renewals and Upgrades.

• Can I use the product(s) after my subscription expires?

  You can continue using the products that were licensed to you during the subscription term even after the subscription expires. In case you would like to continue to receive product updates and support, you need to renew your subscription.

• Can I assign developers from anywhere in the world to my license?

  Upon your purchase of a product license you become the License Holder and a customer account is created in our system. You will have access to a special utility in Your Account from where you can assign developers or consultants. The assigned developer will receive his/her own credentials to log into the system and will have access to the software and support.
  
  Whenever you decide to re-assign the product to another developer you can delete the current Licensed Developer from your Developers list and assign a new Developer. There will not be a physical transfer of the license as everything happens online and is a matter of granting rights regardless of where the developer is located.

• New Can I purchase RadControls for Silverlight or RadControls for WPF separately?

  Currently we are running a special promotion and with every purchase of the RadControls for ASP.NET AJAX + WinForms + Reporting Developer Subscription and Source Code License we provide complimentary licenses for RadControls for Silverlight and RadControls for WPF. The promotion is extended until November 5th. After this date the RadControls for Silverlight and RadControls for WPF will be available for purchase separately.

Product Delivery

• How do I obtain my credentials for my customer account and download the software?

  After placing an order you should receive 2 e-mails: one with payment information and another one with software download instructions.
  
  The e-mail with software download instructions will be sent to the END-USER's email account specified in the order form. It will contain the end-user's login credentials and download instructions. This e-mail should arrive within 15 minutes after you placed the order.
  
  You will be able to download the software from Your Account. You will only need to follow the instructions in the order confirmation e-mail sent to the end-user.

  If you need any assistance, please contact our sales team at sales@telerik.com and tell us about your problem. We will help you out immediately.

• New How quickly is the software delivered?

  The software is delivered electronically and delivery time is immediate. If you have placed the order online, you will receive the order confirmation e-mail with software download instructions within minutes. You will be able to download the purchased software from Your Account.
  
  If you have sent us a Purchase Order, please allow 24 hours for processing.

Products

• Is RadControls for DNN included in the RadControls suite for ASP.NET AJAX License?

  Yes, the DNN suite is part of RadControls for ASP.NET AJAX and you don’t need to purchase a separate license for RadControls for DNN. DNN providers, skin objects and modules are included as a separate download under RadControls for ASP.NET AJAX category.

• New Are the individual controls available separately or just as part of the suites?

  The controls can only be purchased as part of the respective product suites (RadControls for ASP.NET AJAX, RadControls for WinForms, RadControls for Silverlight and RadControls for WPF). The controls share common frameworks/resources and cannot be shipped separately.

• New Will you continue to support the individual Telerik ASP.NET controls?

  We will continue to offer updates and bug fixes through 2010. For more detailed information about Telerik product lifecycle and .NET version support please review the products lifecycle .

• New I am an existing Telerik customer, am I entitled to receive Telerik OpenAccess ORM?

  If you have purchased a Telerik Premium Collection for .NET license (former RadControls for ASP.NET AJAX + WinForms + Reporting) and your Subscription term has not expired, you have already received a complimentary license for Telerik OpenAccess ORM and you can download the product from Your Account -> Purchases and Downloads section.

  If your Telerik Premium Collection for .NET Subscription license has already expired, or you have a license for another Telerik product – RadControls for ASP.NET AJAX, RadControls for WinForms, Telerik Reporting, etc. you can review your Renewal & Upgrade options in Your Account -> Renewals and Upgrades.

Redistribution Rights

• How does your licensing handle redistribution rights?

  Our developer licenses are royalty free - the licensed developer can use our tools in:
  
  •  .NET solutions for internal company use
  •  Hosted ASP.NET (AJAX) applications
  •  Commercial solutions deployed for end-customers by our customers
  
  There are only 3 limitations which require additional discussion with our sales team:
  
  • A product that exposes the design-time of our products. Examples: Visual Studio.NET plug-in, code generators. More or less, none of the commercial component vendors is OK with this type of usage.
  • Modules/components that DO not add significant primary functionality. Example: a DotNetNuke skin that is sold as a separate product and includes RadMenu. In such cases we offer skin developers a re-seller arrangement so that everyone has an incentive to enter into a relationship.
  • Open source projects. We are avid supporters of many open source initiatives, however, our standard policies do not allow the native integration of our products in open source products as there aren't any good ways to protect our products in such an environment. It's just too much legal lingo and administration to ensure that everyone downloading a project on SourceForge knows what's inside, what parts of the solution he/she can use freely and which he/she cannot and so on.
  
  If your desired use falls under any of the three categories listed above, please get in touch with our sales team. We will be happy to discuss your needs and see what we can do to accommodate your case.

Source Code

• Which license should I purchase if I want to buy the Source code?

  The source code is available with the Developer License with Subscription and Priority Support. To note, as part of the license you will also receive source code updates during the 1 year subscription term.

Ordering

• Do you accepts purchase orders?

  Yes, we do. For more information, please visit our “Purchase orders” page.

• How can I place an order online?

  The fastest and easiest way to obtain a Telerik product license is through our online store: www.telerik.com/purchase.aspx

  1. After you select a license you will be asked to review and agree to the License Agreement.
  2. On the following screen you will be prompted to enter your billing information and the end-user information.
  3. Within a couple of minutes after placing the order you will receive an automatic purchase confirmation letter.

  Should you need any assistance with the order placement, please do not hesitate to contact sales@telerik.com.

• What types of credit cards do you accept?

  We accept VISA, MasterCard, and American Express. The advantage of using a credit card to make your payment is that your order will be processed immediately and you will be able to download the software without delay. If your CC is not mentioned in the list above, you can also pay via bank transfer or check. In that case you will need to send us a Purchase Order.

• Do you work with resellers?

  Yes, we do. If you would like to place an order through one of our resellers, please visit our Resellers page for more information.

• How can I order a license for someone else?

  Upon making the purchase through our e-store you will find a special 'End-User' section where you will be able to fill out the end-user details (email and name). The license will be automatically activated under the End-User's account and he/she will receive an email with download instructions whereas the electronic invoice will be sent to the email entered under "Billing Information."

  If you need any assistance placing the order, please contact sales@telerik.com.

• What is VAT ID and where do I enter it?

  Private customers from EU member states must pay VAT on purchases of electronically-delivered products. If your company resides in the European Union and has a valid VAT-ID, please enter this information in the VAT ID field of the online order form. If you do not enter a VAT ID, you will be recognized as a private customer and the VAT rate for your country will be added to the basic price of the software. Corporate and/or private customers from USA and other non-EU countries are NOT affected by this regulation.

• New How do I receive the invoice for my purchase?

  To request an invoice, please send an e-mail to sales@telerik.com and specify the order number. We will send you a PDF invoice.

Trials

• Do you offer a free trial?

  We offer fully functional trials which work without license keys and can be conveniently deployed on any development, test or production machine. The only difference between the trial and the developer build is that with the evaluation copy you will get a trial message on top of the control once in a while when the control is rendered. Upon replacing the trial dll with the developer dll, the trial message will disappear.

Payments

• We want to make a wire transfer. What currencies do you accept?

  We accept wire transfers only in US dollars. Bank account information will be included in your invoice. Please review the Purchase Orders page for more information on how to raise a PO.

• Do you accept checks?

  Telerik accepts checks issued in US dollars. Please, make your checks payable to:

  Telerik Inc.
  275 Grove St, 4th Floor
  Newton, MA 02466
  USA

  Please contact sales@telerik.com for a Proforma invoice prior to issuing the check.

  We will create a customer account and will enable your license(s) immediately after we clear the check.

Refunds

• Do you offer refunds?

  We are very proud that only a few customers have requested a refund because we provide a quality pre-sales experience:
  
  • Our trials are fully functional and never expire
  • Our trial license includes sixty days of free Bronze Support, so you can contact our technical support team
  • Our products are well-documented and they are supplemented with a vibrant, active on-line community
  
  Returns are honored by special request only and cannot be guaranteed.  Generally, we make refunds only in case a credit card was stolen and used to purchase a Telerik product license.
  
  There are no refunds on subscription renewals or licenses with subscription once the source code has been downloaded.  For refunds of licenses without subscriptions, please e-mail us at sales@telerik.com with the reason(s) why you are requesting a refund, and a member of our team shall respond promptly to your inquiry.

Upgrades

• How can I check my upgrade options?

  We offer discounts for upgrades from a non-Subscription License to the Developer License with Subscription and Priority Support and from any product to the Telerik Premium Collection for .NET License.

  Please visit the "Renewals & Upgrades" page in Your Account to review your upgrade options and pricing. Depending on what license you originally purchased and when you bought it, the upgrade discount may differ.

• Do you offer competitive upgrades?

  Yes, we do offer competitive upgrades. Please contact the sales team for more information and mention (1) the competing products that you own at the moment, and (2) the Telerik licenses to which you wish to upgrade.
  

Special Pricing

• Do you offer volume discounts?

  Telerik offers the following volume discounts:

  3 to 4 licenses - 10%
  5 to 9 licenses - 15% 
  10 to 15 licenses - 20%
  16 to 20 licenses - 25%
  
  If you are making the purchase on-line, just include in your cart the number of licenses you want to purchase and the volume discount will be applied automatically.
  If you wish to purchase more than 21 licenses, please contact sales@telerik.com.

• Do you offer discounts to educational and non-profit organizations?

  Yes, we offer discounts to established educational, non-profit and charity entities provided that you purchase directly from us. Our standard discount is 10% and can be applied to any product license.These special discounts cannot be combined with any other type of discount.

  To qualify for the discount, you need to send us a document clearly indicating that you are a member of the respective institution. An official e-mail from your official account which bears your signature is sufficient in most cases.

  For more information on how to qualify for a discount, please contact sales@telerik.com.

• New Do you offer discounts to government organizations?

  Telerik products are on the GSA schedule. You can find more information about government pricing by visiting our distributor, ComponentSource.