Word/Office Documents Prompting To Log In

2 posts, 0 answers
  1. Jules
    Jules avatar
    3 posts
    Member since:
    Mar 2009

    Posted 25 Apr 2012 Link to this post

    We have recently upgraded our MOSS RadEditor to 5.8.12 (2011.3.1115).

    Everything works and appears to be fine with one strange issue.

    We can insert links to Word/Excel/Office Document fine using the Document Manager.

    However, when users view the page and click on these links to open the document, you get the propmpt as normal (would you like to open or save the doucment). But if you say OPEN, users are then promted for a login. If you hit cancel to the login the document loads fine.

    Issue only occurs in IE. Tries with firefox and no issue. Doc opens straight.

    PDF documents don't have this issue as PDF documents open directly in the browser.

    This has now started occuring for every site on the server and has only been picked up since the recent upgrade of the Telerik Editor.

    Anyone know if this issue is realated to the Telerik Editor? all sites share the same Telerik settings / configurations in the Resources folder.

    Any ideas?
  2. Rumen
    Admin
    Rumen avatar
    12851 posts

    Posted 27 Apr 2012 Link to this post

    Hello,

    I am not aware of this behavior and I verified that it is not related to RadEditor by comparing the contents inserted by the MOSSLinkManager (this is the document manager of the built-in SharePoint editor) and the Document Manager dialogs. Both managers inserts identical HTML in the content area of RadEditor, which is a standard <a> tag with a href attribute pointing to the selected Word file.

    Is it possible that the Word files are password protected?

    My suggestion is to search in Google and in the SharePoint forums about the problem that you experience.

    All the best,
    Rumen
    the Telerik team
    Learn how the Telerik controls can be integrated in SharePoint 2007/2010 from this resource. To watch them in action, explore our online SharePoint 2010 and SharePoint 2007 demo sites.

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