"window.open" is not working using radtooltipmanager control

[Bader]

PHello,

I have a problem in opening a window form after opening the radtooltipmanager..
Please view the webpage http://israel-jewelry-center.com/Pages/Categories/Bracelets.aspx. By coming over any item, a radtooltipmanager opens, and by clicking the big image, a radwindow opens.
The requirements is to change the radwindow control with a window (using the javascript command window.open). 
I added the following code to the Bracelets.aspx page:

function CloseActiveToolTipAndOpenUrl(path) {
            setTimeout(function () {
                var tooltip = Telerik.Web.UI.RadToolTip.getCurrent();
                if (tooltip) {
                    tooltip. hide();
                    window.open(path, "mywindow", "status=1");
                }
            }, 1000);

        }

But unfortunatily, just the command tooltip.hide() is executed, but the window.open(path, "mywindow", "status=1") didn't.
I dont understand why is that.

Please download the sample application from http://www.israel-jewelry-center.com/ToolTipSampleApplication.rar 

Please, I need your help,
It is appreciated to send me the modified code with an explaination,

Regards,
Bader

[Marin Bratanov]

Hello Bader,

You sample is not runnable and I had to take out all database-related calls.

That aside here are a few suggestions:

• The ToolTip is a client object, you should work with it on the client-side, because after the postback of the button there might be no active tooltip and thus the window.open() function inside the if statement will not be called
• Attaching the CloseActiveToolTipAndOpenUrl() function to the client click event of the image button successfully opens a new browser window as you can see in the demo from my test: .
• I would recommend setting a RelativeTo property of the RadToolTipManager
• There are two RadWindowManagers with the same id - one in the user control and one in the main page. This might cause some issues so I would recommend changing one of them, or removing the irrelevant one since you are not going to be opening a RadWIndow, but a browser window.
• The easiest way to pass the required URL from the code-behind (as this is your scenario) is to use the AjaxPanel's response scripts and change the value of a global variable

For your convenience I modified your page to do that. You can find it attached.

Regards,
Marin
the Telerik team