I am sorry to hear that you have less than perfect experience with our support services. Telerik offers 24hour guaranteed response time on Mon - Fri, and this is the practice that we follow. It is not the slow response time that you are seeing, but rather the time differences. The majority of our support officers are in Europe (UTC+2), however I see that most of your questions have been addressed by our staff in Texas, which is UTC-6, meaning that you have 14hour difference. Still, I see that almost all responses that have been given to you are within the 24hour guaranteed response time.
We are trying to tackle the time difference problems by extending our offices world-wide, and we hope to be able to provide you with better services in the near future.
the Telerik team