Where is Telerik?

4 posts, 0 answers
  1. Gabriel
    Gabriel avatar
    79 posts
    Member since:
    Nov 2011

    Posted 29 Feb 2012 Link to this post

    Anyone else notice that Telerik seem to quite absent, only repling on the odd post and leaving other for weeks?
  2. Vesselin Obreshkov
    Vesselin Obreshkov avatar
    81 posts
    Member since:
    Jan 2010

    Posted 29 Feb 2012 Link to this post

    Actually I think they have fairly good support compared to many other companies. I also see them reply to quite a lot of posts and take the extra steps to attach source files and/or JSFiddles ready for copy/paste. If you're looking for even better support, you can purchase a commercial license like I have even though so far I haven't needed to use any additional support other than these forums. With the commercial license you also get access to internal builds and service packs not available to Open Source licensees. Also you have to keep in mind that they just released Kendo a few months ago and are probably going 100/mph trying to add more features and polish for their upcoming March release which is just around the corner.

    Either way, what is your question? I can try to help.
  3. Atanas Korchev
    Atanas Korchev avatar
    8462 posts

    Posted 01 Mar 2012 Link to this post

    Hello Gabriel,

     I would like to mention that Telerik does not guarantee replies to Kendo UI forum posts. This is mentioned in our licensing FAQ.

     If you need guaranteed response from Telerik support consider purchasing a commercial license. You would also get access to service pack releases and hotfix builds.

    Atanas Korchev
    the Telerik team
    Join us on our journey to create the world's most complete HTML 5 UI Framework - download Kendo UI now!
  4. Stefan
    Stefan  avatar
    2 posts
    Member since:
    Apr 2009

    Posted 24 Mar 2012 Link to this post

    I have to agree, the answer rate from Telerik is great compared to many other companies forums.

    And buying a license is of course the way to go if you need answers from Telerik. 
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