Vista Install Error

6 posts, 1 answers
  1. TIOS
    TIOS avatar
    14 posts
    Member since:
    Mar 2006

    Posted 11 Nov 2008 Link to this post

    Downloaded the setup package twice incase it was corrupt after unzipping and running on Vista Business Edition I'm getting the following:

    "This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer package."

    Any workarounds to get this installed on Vista?
  2. John Daldry
    John Daldry avatar
    13 posts
    Member since:
    Oct 2005

    Posted 11 Nov 2008 Link to this post

    Hi,

    It's not just Vista, I get the same error on XP too....
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  4. Jan Blessenohl
    Admin
    Jan Blessenohl avatar
    707 posts

    Posted 11 Nov 2008 Link to this post

    Hello John Daldry,

    The best way for us to find out what happens is if you send us the installation log file.

    Please start the installer from the comman line:

    msiexec /I telerik-openaccess-orm.msi /l* install.log

    And send the logfile to us.

    Greetings,
    Jan Blessenohl
    the Telerik team

    Check out Telerik Trainer, the state of the art learning tool for Telerik products.
  5. Answer
    John Daldry
    John Daldry avatar
    13 posts
    Member since:
    Oct 2005

    Posted 11 Nov 2008 Link to this post

    Hi,

    OK, I've just solved this...

    When I extracted the zip file, I used the built in unzipper in Directory Opus file manager (I don't know what the other person used).

    Everything looked fine, but when I double clicked (In Opus) the msi file, it failed with the error message given.

    I then tried to execute the msi from the dos prompt, as Telerik asked me to do, and for some reason I couldn't change the directory to
    "cd Telerik_OpenAccess_ORM_3_1105_dev"

    However, I could see the directory in Opus fine....

    The problem..... there is for some reason a SPACE at the front of the directory name, which I couldn't see in DOS or Opus......!!

    This is what is causing my msi file to fail.  If I simply move the msi file to a directory without a space, it all works fine!

    Happy days!  :o)
  6. TIOS
    TIOS avatar
    14 posts
    Member since:
    Mar 2006

    Posted 12 Nov 2008 Link to this post

    Thanks that worked a dream for me!
  7. Jan Blessenohl
    Admin
    Jan Blessenohl avatar
    707 posts

    Posted 12 Nov 2008 Link to this post

    Hello John,

    Thanks for your analysation. We did change the download link. I think it is working now.

    Kind regards,
    Jan Blessenohl
    the Telerik team

    Check out Telerik Trainer, the state of the art learning tool for Telerik products.
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